Adam Toporek is a Customer Service Expert, Speaker and Author. In this session, Adam talks about leading a world-class customer experience team. Adam explains the role of a leader in creating a powerful customer experience and talks about the ‘3E Leadership framework’ for leaders to help organizations provide great customer experiences. He also provides tips for leaders to get their teams to deliver the experiences they expect and about educating and empowering the front-line teams to succeed.
Sorry, our deep-dive didn’t help. Please try a different search term.