Why attend?

Join Freshworks and peers in the retail sector to look at how leaders are implementing awesome techniques, tools and platforms to add value to the customer journey.

The next Retail Safari will take place:

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Why you should join us:

An introduction to our guests:

Jack Stratten Headshot image Jack Stratten Headshot image

Jack Stratten

Senior Trends Consultant, Insider Trends 

Jack is an experienced trends speaker, writer and researcher who's worked with Insider Trends since its inception. Over the years, he’s delivered presentations, retail safaris and workshops to blue-chip brands including Nike, Johnson & Johnson, BNP Paribas, EE, Ikea, Shell, Aggregate Industries, Galeries Lafayette, Freeths, Marks & Spencer, Jaguar Land Rover, Costa Coffee, Diageo, Unibail Rodamco Westfield, Nespresso, Microsoft, The National Trust, Twilio and LVMH. Jack also presents Freshworks safaris - showcasing stores that have been able to blend in store and online experiences to create a scalable omnichannel customer experience that increases customer engagement and loyalty.

Simon Johnson Headshot Image Simon Johnson Headshot Image

Simon Johnson

General Manager and CX Expert, Freshworks UK&I

Simon is the UK&I General Manager at Freshworks, the Google-backed industry-leading SaaS CX, ITSM and CRM software company. Simon heads the company’s UK&I operations and revenue strategy covering the full product stack.

Simon has been part of the global senior management team since joining Freshworks 7 years ago, and has experienced the company growth from 100 to 4500 employees globally. Simon has built the UK operation from zero, and was the first person to be based in the European region. He has played major roles in many of the strategic accounts that are now actively and happily using Freshworks tools, like the Cabinet Office, Elsevier, ITV, NHS, The FA and Capita.

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