In times like these, adaptability and future-focused thinking are critical for contact-center success and even to your survival. Colin Taylor joins us to discuss how you can ensure your contact center makes it through this crisis and thrives when we come out the other end.
Featuring: Colin Taylor, contact center expert, CEO of The Taylor Reach Group
Date: 8 May 2020
Time: 10 AM PST
With businesses in a slump and skeletal staff, there’s no better time to integrate AI and automation into your customer experience strategy. Hear from Raj and Pradeep on how (and why) to leverage AI to enhance your customer experience.
Featuring: Raj Singh, CEO of GoMoment & Pradeep Rathinam, CCO at Freshworks
Date: 5 June 2020
Time: 10 AM PST
Micah speaks with master marketer Seth Godin on the possibilities that can come out of this crisis, for business and for us individually as leaders and tribe-members.
Featuring: Seth Godin, author and entrepreneur
Date: 19 June 2020
Time: 10 AM PST
Micah speaks with key members of the Support Driven Community, Jason Pearson, Head of Product Support at Figma, and Jeff Beaumont, Senior Manager of Customer Success Operations at Gitlab, along with Manoj Paulraj, Head of Support for Freshchat by Freshworks. They will discuss how you can quantify the business impact of customer support and make it a top investment priority for their management.
Date: 17 July 2020
Time: 10 AM PST
Micah talks to Eric Farber, bestselling author of ‘The Case for Culture’, Robert J. Flanyak, President and CEO of CHROME FCU, and Marilyn Suttle, CX Speaker and Success Strategy Coach, about how to build and nourish your own company's culture to be a force for customer-focus – and employee wellbeing as well.
Date: 31 July 2020
Time: 10 AM PST
CEO, Taylor Reach Company
CEO, GoMoment
CCO, Freshworks
Bestselling author of 'The Case for Culture'
President and CEO, CHROME FCU
Author and Entrepreneur
Micah Solomon is a customer service consultant, customer service turnaround expert, keynote speaker, trainer, and bestselling author of five books.
Check out Micah's bestseller:
'Ignore Your Customers (And They'll Go Away)'
The ultimate, practical guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field.
Great customer service may be today's most essential competitive advantage. Yet when it comes to delivering great customer service and great customer experience, most companies tragically continue to miss the mark.
Ignore Your Customers (and They'll Go Away) spells out, step by step, how to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line.
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