Software & IT Industry Roundtable

May 14 , 8:30 AM - 11.00 AM GMT

The Savoy, Strand

London, WC2R 0EZ

Freshworks Inc.

About the event:

Join Freshworks for an invite-only breakfast and networking roundtable at the Savoy, London, where you can exchange ideas and best practices with Software & IT industry experts and other like-minded professionals.

You’ll also have the chance to hear from Mark Howson, Head of Product and Global Operations at Airfi Networks, who'll share his insights on effectively defining the right goals in Customer Service.

Who you’ll meet:

  • Established and aspiring customer support and IT Leaders

  • Chief/ Director/ Head - Customer Experience, Customer Service and Digital IT

  • Chief/ Director/ Head - Operations

​​​​When and where:

Date: Tuesday 14th May

Time: 08:30 AM - 11.00 AM

Venue: The Savoy, Strand, London, WC2R 0EZ

Spaces are extremely limited so register your place using the form on this page


08.30 AM - 09.00 AM - Registration, networking and coffee

09.00 AM - 09.10 AM - Welcome address by Freshworks

09.10 AM - 09.45 AM - What’s Your Value with Mark Howson from Airfi Networks  

09.45 AM - 10.30 AM - Roundtable discussion and breakfast

10.30 AM - 11.00 AM - Wrap-up and networking

Register Now

By signing up, you are agreeing to our terms and acknowledge reading our privacy notice.

Thank you for your registration!

We look forward to seeing you on Tuesday, 14th May at the Savoy Hotel



Mark Howson Bio:

Mark Howson is Head of Product and Global Operations at Airfi Networks, an Internet of Things company that works alongside brands like TUMI and operators like Telefónica and AT&T to provide managed services for connected devices, and is building a new billing platform for recurring revenue businesses. Mark has close to a decade of Customer Service Management experience gained at companies like TalkTalk, Tesco and Telefónica.


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