May 14 , 8:30 AM - 11.00 AM GMT
The Savoy, Strand
London, WC2R 0EZ
About the event:
Join Freshworks for an invite-only breakfast and networking roundtable at the Savoy, London, where you can exchange ideas and best practices with Software & IT industry experts and other like-minded professionals.
You’ll also have the chance to hear from Mark Howson, Head of Product and Global Operations at Airfi Networks, who'll share his insights on effectively defining the right goals in Customer Service.
Who you’ll meet:
Established and aspiring customer support and IT Leaders
Chief/ Director/ Head - Customer Experience, Customer Service and Digital IT
Chief/ Director/ Head - Operations
When and where:
Date: Tuesday 14th May
Time: 08:30 AM - 11.00 AM
Venue: The Savoy, Strand, London, WC2R 0EZ
Spaces are extremely limited so register your place using the form on this page
08.30 AM - 09.00 AM - Registration, networking and coffee
09.00 AM - 09.10 AM - Welcome address by Freshworks
09.10 AM - 09.45 AM - What’s Your Value with Mark Howson from Airfi Networks
09.45 AM - 10.30 AM - Roundtable discussion and breakfast
10.30 AM - 11.00 AM - Wrap-up and networking
Thank you for your registration!
We look forward to seeing you on Tuesday, 14th May at the Savoy Hotel
Mark Howson Bio:
Mark Howson is Head of Product and Global Operations at Airfi Networks, an Internet of Things company that works alongside brands like TUMI and operators like Telefónica and AT&T to provide managed services for connected devices, and is building a new billing platform for recurring revenue businesses. Mark has close to a decade of Customer Service Management experience gained at companies like TalkTalk, Tesco and Telefónica.
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