Karen Ferris is an internationally acclaimed author and speaker. As a thought leader, she provides both strategic and practical advice and insights to her audiences. For the last three years, she has been voted one of the top 25 thought leaders in service management by HDI.
In January 2019, Freshworks commissioned market-leading survey firm, Censuswide to conduct a global survey to understand from business teams, their expectations from the CIO & team in 2019. 350+ decision-makers from medium and large businesses across industries participated in the study.
Here are key highlights from the session :
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