Pranay Desai is the Head of Enterprise Marketing at Freshworks. Freshworks provides customer engagement software to businesses of all sizes, making it easy for customer support, sales and marketing professionals to communicate more effectively with customers and deliver moments of wow. Freshworks offers a full suite of SaaS (Software as a Service) products that create compelling customer experiences and lets businesses share a 360-degree view of relevant customer information internally.
The strategic importance of contact centers is evolving. Here are some strategies to transform your contact center into a revenue machine. In this session, Pranay speaks about:
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