Prasad Ramakrishnan is the Chief Information Officer at Freshworks. With over 30 years of experience managing various IT infrastructures at Veeva Systems, HotChalk and Brocade, he has successfully transitioned companies from a traditional IT architecture to a user-experience enhanced cloud-only architecture.
Freshworks provides customer engagement software to businesses of all sizes, making it easy for customer support, sales and marketing professionals to communicate more effectively with customers and deliver moments of wow. Freshworks offers a full suite of SaaS (Software as a Service) products that create compelling customer experiences and lets businesses share a 360-degree view of relevant customer information internally.
New employee onboarding is a team sport involving cross-functional teams. But, collaboration across cross-functional teams often means confusion and chaos. Now, throw in manual and paper-clogged process and you've got a big problem on your hands. So, how do you collaborate without complexity?
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