Vinod Chandramouli is the head of ASEAN business at Freshworks. Freshworks provides customer engagement software to businesses of all sizes, making it easy for customer support, sales and marketing professionals to communicate more effectively with customers and deliver moments of wow. Freshworks offers a full suite of SaaS (Software as a Service) products that create compelling customer experiences and lets businesses share a 360-degree view of relevant customer information internally.
Go beyond the hype to understand the real value AI can deliver to your customer support. In this session, Vinod emphasized the importance of leveraging AI to enhance customer support. He also shares his perspectives on how you can evaluate a tecnology partner to help execute your CX initiatives powered by AI.
The points he talks about are:
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