Barclay Rae is an experienced ITSM consultant, analyst, and writer. He has worked on approximately 700 ITSM projects over the last 25 years, and also writes blogs, research, and papers on ITSM topics for a variety of industry organizations and vendors. Barclay is a regular speaker at industry conferences and events, in the UK and globally, including, SITS, SDI, itSMF, Pink Elephant, SMW, UCISA, and others.
From software development to ITSM, the agile way of working is influencing the way teams work. Learn how the concept of agile is changing the way IT teams across the world deliver secure, reliable and efficient services. This video covers:
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