Barclay Rae is an experienced ITSM consultant, analyst, and writer. He has worked on approximately 700 ITSM projects over the last 25 years, and also writes blogs, research, and papers on ITSM topics for a variety of industry organizations and vendors. Barclay is a regular speaker at industry conferences and events, in the UK and globally, including, SITS, SDI, itSMF, Pink Elephant, SMW, UCISA, and others.
ITSM and DevOps aren't mutually exclusive. Though both have different focuses, ultimately, customer experience is everyone's business. In this video, learn how to make ITSM and DevOps work towards a shared goal with actionable insights from a few success stories.
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