All videos IT401: Demystifying ITIL
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About the speaker

Akshay Anand is the lead Architect for the ITIL Update Programme at AXELOS Global Best Practice. He manages the development and publication of guidance around DevOps and IT Service Management. Akshay regularly represents AXELOS at industry conferences and events, speaking about the role of Service Management, ITIL and other best practices.

About the session

Know the design and guiding principles that underly ITIL as we know it. Go behind the scenes to see how ITIL v4 was envisioned and what ITSM challenges it was designed to solve for. This session discusses :