Johann Botha is an expert on VeriSM, Lean, Agile, and DevOps, Business & Digital Innovation Circles as well as ITIL, COBIT, and ISO. He has extensive IT governance, service and program/project management experience, which he combines with technical & process knowledge in government, telco, IT, aviation, retail, distribution and logistics, and financial sectors to help customers to improve service delivery or to solve tricky problems.
This short 10-minute video is a window into the key concepts of VeriSM and its approach to IT service management. The session also offers a practical approach to successfully adopting VeriSM in ITSM. This video covers :
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