All videos CX603: How Hootsuite Listens to the Voice of its Customers
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About the speaker:

Kirsty Traill is the VP of Customer at Hootsuite. As the VP of Customer, Kirsty is responsible for customer support, customer experience, customer insights, VoC, customer marketing and customer advocacy at Hootsuite. Hootsuite is the most widely used social media management platform. They have 16+ million customers and are recognized as a leader in social media management by Forrester, one of the most influential research and advisory firms in the world. Their battle-tested technology, extensive ecosystem, and social DNA help organizations create human connections at scale.

About the session:

Are you listening to your customer? The best insights come from your customers. In this session, Kirsty Traill shares her views on: