CX301: Why Your CEO Should be on Support
CX302: Why You Need a Customer-in-office Program
CX303: How You Can Build a Culture of Customer Obsession
CX304: Support is a Team Sport: Building Connected Teams with Slack
CX306: Customer Centricity as a Top Management Guideline
CX307: The Link Between Customer Experience and Employee Experience
Sydney Brouwer is a highly sought-after speaker on customer centricity and author of the book Customer-Centric Leadership (in Dutch). He has done research into companies that excel in the areas of customer-centricity and the leaders of these companies. He is the founder and board member of CX Circle, a Dutch networking organization for customer experience professionals.
What do companies do differently that gives them more enthusiastic customers and employees than their competitors? What can you learn from these companies in creating a legendary customer experience? Sydney lets you experience what real customer-centricity is and, more importantly, what it requires of an organization and its management.
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