All videos CX305: How to Be a Leader That Builds a Customer-centric Company
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About the speaker:

Sydney Brouwer is a highly sought-after speaker on customer centricity and author of the book Customer-Centric Leadership (in Dutch). He has done research into companies that excel in the areas of customer-centricity and the leaders of these companies. He is the founder and board member of CX Circle, a Dutch networking organization for customer experience professionals. 

About the session:

What do companies do differently that gives them more enthusiastic customers and employees than their competitors? What can you learn from these companies in creating a legendary customer experience? Sydney lets you experience what real customer-centricity is and, more importantly, what it requires of an organization and its management.