All videos CX602: Increasing Customer Service Quality with Conversation Reviews
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About the speaker:

Martin Kõiva is the co-founder and CEO of Klaus, a conversation review and QA platform that makes giving feedback to your support team easy and systematic. Previously, he spent four years building and scaling customer support globally at Pipedrive. Klaus is a conversation review and QA platform for support teams. Like code review in engineering, Klaus makes it easy to review past interactions and give agents feedback on their work. It’s the fastest way to improve quality and helps to bring everyone on the team to the same level.

About the session:

Focus on quality, not just quantity, when it comes to customer service. Are you using tools that influence the right behavior? Find out in this session: