Ed Towner is an Enterprise Account Manager at Freshworks. Freshworks provides customer engagement software to businesses of all sizes, making it easy for customer support, sales and marketing professionals to communicate more effectively with customers and deliver moments of wow. Freshworks offers a full suite of SaaS (Software as a Service) products that create compelling customer experiences and lets businesses share a 360-degree view of relevant customer information internally.
When your complaints are in public, your resolutions need to be too. Learn how you can build a viral brand with social customer support. In this session, Ed talks about:
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