About the speaker

Girish Mathrubootham is the co-founder and CEO of Freshworks. Freshworks provides customer engagement software to businesses of all sizes, making it easy for customer support, sales and marketing professionals to communicate more effectively with customers and deliver moments of wow. Freshworks offers a full suite of SaaS (Software as a Service) products that create compelling customer experiences and lets businesses share a 360-degree view of relevant customer information internally.

About the session

In this session, Girish will be demonstrating how AI can help you proactively engage with customers to deliver more value. He'll be talking about:

• Engage with customers proactively using bots
• Train your bot easily to keep it updated
• Resolve issues quickly by seamlessly sharing context across channels