All videos CX403: Upgrade Your Contact Center from Reactive to Proactive Support
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About the speaker:

Arun Mani is the Managing Director - Europe for Freshworks. Since 2016, Arun has been responsible for driving the growth and managing Freshworks presence across Europe. Before Freshworks, Arun led AppNexus' rapid global growth and was later its Managing Director for the Americas. He has also been in various leadership roles including being a C-level strategy adviser at McKinsey and Accenture. He started his career as an engineer at TCS and moved on to become a product developer at Intel.

Freshworks provides customer engagement software to businesses of all sizes, making it easy for customer support, sales and marketing professionals to communicate more effectively with customers and deliver moments of wow. Freshworks offers a full suite of SaaS (Software as a Service) products that create compelling customer experiences and lets businesses share a 360-degree view of relevant customer information internally.

About the session:

The best tickets are the ones which aren't raised. In this session, listen to Arun talk about how you can proactively address cases where: