All videos CX202: Why Customer Experience is the New Marketing Currency
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About the speaker:

Shep Hyken is the customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

About the session:

Convenience sells. Make it easier for your customers to reach out to you by breaking down barriers. Gain a competitive advantage by acing customer convenience. In this session, Shep talks about: