Prasad Ramakrishnan is the Chief Information Officer at Freshworks. With over 30 years of experience managing IT at Veeva Systems, HotChalk, and Brocade, he has successfully transitioned companies from a traditional IT architecture to a user-experience focused, cloud-only architecture.
Freshworks provides customer engagement software to businesses of all sizes, making it easy for customer support, sales and marketing professionals to communicate more effectively with customers and deliver moments of wow. Freshworks offers a full suite of SaaS (Software as a Service) products that create compelling customer experiences and lets businesses share a 360-degree view of relevant customer information internally.
Enterprise IT is plagued with complexity. But not all complexity is bad. In this session, we discover the good, bad and ugly of IT complexity at enterprises. This session will deep dive into 3 components of IT complexity :
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