CX301: Why Your CEO Should be on Support
CX303: How You Can Build a Culture of Customer Obsession
CX304: Support is a Team Sport: Building Connected Teams with Slack
CX305: How to Be a Leader That Builds a Customer-centric Company
CX306: Customer Centricity as a Top Management Guideline
CX307: The Link Between Customer Experience and Employee Experience
Sangram Vajre is the co-founder and chief evangelist of Terminus. Before Terminus, Vajre led the marketing team at Pardot through its acquisition by ExactTarget and then Salesforce. He's also the author of Account-Based Marketing For Dummies and is the mastermind behind FlipMyFunnel.
Terminus is the leader of the account-based movement. They help their customers transform B2B marketing by focusing sales and marketing resources on the best-fit, most likely to buy segments of their addressable market. Their platform empowers marketing teams to easily build, operate, and measure scalable account-based initiatives that drive quality growth.
Building a culture of customer-centricity starts with building great relationships with your customer. Learn how you can create a lasting relationship with customers by inviting them to the office and making them feel important. In this session, Sangram talks about:
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