CX302: Why You Need a Customer-in-office Program
CX303: How You Can Build a Culture of Customer Obsession
CX304: Support is a Team Sport: Building Connected Teams with Slack
CX305: How to Be a Leader That Builds a Customer-centric Company
CX306: Customer Centricity as a Top Management Guideline
CX307: The Link Between Customer Experience and Employee Experience
Girish Mathrubootham is the founder and CEO of Freshworks. Freshworks provides customer engagement software to businesses of all sizes, making it easy for customer support, sales and marketing professionals to communicate more effectively with customers and deliver moments of wow. Freshworks offers a full suite of SaaS (Software as a Service) products that create compelling customer experiences and lets businesses share a 360-degree view of relevant customer information internally.
Customer support is everybody's business. From the agent to the CEO, everyone should be invested in delivering great customer experiences. Listen to a CEO's perspective on how the support channel is a good way for the leadership team to understand the voice of the customer. In this session, Girish talks about:
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