All videos IT303: Workflow Automations to Future-proof Your Service Desk
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About the speaker

Ashok Gudibandla is the CEO of Automate.io, a SaaS app integration platform used by thousands of businesses across the globe. He has over 10 years of entrepreneurial experience in enterprise/SaaS space. Automate.io is a leading SaaS integration platform that helps businesses become more productive by automating their mundane tasks. Over 11,000 users across the globe currently rely on Automate.io to connect their favorite web apps.

About the session

Customer satisfaction is the end-goal of service delivery. When agility matters, context and collaboration play an important role. In this video, learn how to address the challenge of context and collaboration through workflow automation. This video covers :
1. The challenge with context and collaboration in ITSM
2. Addressing the challenge with workflow automation
3. A sample ticket lifecycle walkthrough