Why #SupportFirst?

Every year, we celebrate Customer Service Week by looking at our metrics. But this year has been different, so we wanted to celebrate a little differently. 

This year, we want to celebrate the resilience of every single customer service agent who’s had to adapt to new circumstances, who continues to serve and delight customers, all while supporting their teammates as well. Most importantly, we want to understand, what more can we do - as agents, as leaders, and as organizations - to improve our service agent's quality of life and help them cope with these stressful times? 

A message from our Chief Customer Officer

 

Coping with stress - Discussing the importance of agent wellness in customer service 

Join the conversation at our Live AMAs on LinkedIn with our #SupportFirst panellists to discuss the importance of prioritising mental wellness in customer service.

From the front line: Support reps on building resilience in uncertain times

Join us in a candid conversation between customer service representatives where they will discuss how they have adapted to the ‘new normal’ of working from home, how they keep themselves and their teammates motivated, and how they have found ways to build resilience and keep delivering delightful customer experiences.

This session is perfect for all customer service professionals around the world trying to adapt to these new circumstances, and their managers who want to understand what their agents are going through on a daily basis. 

Date: October 5, 2020

Time: 6 - 7 PM IST

Software Remedies for Customer Service Well-being

Customer service agents are the face of your company – resolving issues, answering questions, making sure your customers stay happy, and even building loyalty through their dedication to customer happiness. But this responsibility is not always easy, and that’s why supporting the mental health and wellness of your agents should be a key priority, especially during these unpredictable times. 

Between adapting to working from home, the added complications of collaborating with a remote workforce, and missing the camaraderie of colleagues, perhaps deploying the right technologies is the secret to helping your customer service teams stay productive and motivated. Join our panelists in conversation at our LinkedIn Live event where they will discuss all this and more.

Date: October 7, 2020

Time: 10 - 11 AM PST

Meet the Freshworks #SupportFirst Champions

The customer service reps who went above and beyond to support our customers this year.

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Shakthi Nayagam, Freshdesk

 
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Harshaa Sridhar, Freshcaller

 
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Rajagopal B., Freshservice

 
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Adarsh Thampi, Freshsales

 
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Sreejith Murali, Freshchat

 

#SupportFirst Hall of Fame

We talked to a bunch of customer service superheroes and asked them to share their thoughts on what #SupportFirst means to them.