Freshdesk Contact Center: Your best Zendesk Talk alternative
Freshdesk Contact Center provides great features at affordable prices to ensure your call center software doesn’t put you on hold!
You can add as many numbers as your business requires regardless of your plan.
Create custom rules for routing calls when agents are offline, stuck with other calls to ensure no conversation is missed out.
Build your own working hour based call handling rules to be able to transfer calls to teams across the world.
Create custom escalation rules for incoming calls
Personalize your business number by masking
Add more team members to your call
Post call work time to finish call related tasks
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