Why is Freshdesk Contact Center the best Zendesk Talk alternative?

Don’t choose a product that limits your number purchasing power

Never choose a product which thinks its doing a favor by giving you $0 plans.

Add unlimited numbers even while choosing the $0 subscription plan

You can add as many numbers as your business requires regardless of your plan.

Don’t subscribe to a product with just basic routing rules

When customers reach out to you, your phone system with basic routing tools will not bring its ‘A’ game to the table.

Customize and handle every possible scenario of your inbound call center

Create custom rules for routing calls when agents are offline, stuck with other calls to ensure no conversation is missed out.

Don’t purchase a product that can only push after business hours calls to voicemails

Your customers use your product at their convenience. Ensure that your call center software can work after hours as well.

Decide whether you want to only push it to voicemail or an external call center number

Build your own working hour based call handling rules to be able to transfer calls to teams across the world.

What does Freshdesk Contact Center do better than Zendesk Talk?

smart escalations 2x
call masking 2x
call conferencing 2x
after call work 2x

What does Freshdesk Contact Center do better than Zendesk Talk?

Smart Escalations

Create custom escalation rules for incoming calls

smart escalations 2x
Call Masking

Personalize your business number by masking

call masking 2x
Call Conferencing

Add more team members to your call

call conferencing 2x
After Call Work

Post call work time to finish call related tasks

after call work 2x

Salient features of your Zendesk Talk alternative

Multi-level IVR

Allow your callers to self-service their way to the right team or person who can solve their needs with customizable greetings

Smart Escalations

Proactively configure your call routing to ensure that zero calls are missed owing to unavailability of your team

Business hour based routing

Help your supervisor manage a geographically distributed phone team by setting up time-based routing rules

Call Masking

Mask your outgoing caller ID to ensure that your business appears local while running a truly global team

Call Monitoring & Barging

Supervise all your phone calls real-time with our live dashboard and barge if necessary to increase your First Call Resolution percentage

Call Recording

Enable call recordings to keep track of customer conversations as well as to analyze your communication effectiveness

Freshdesk Contact Center: Your Zendesk Talk alternative