Sorry for inconvenience_customer apology

Why your customers may not want to hear ‘Sorry for the inconvenience’

5 min read

“Sorry for the inconvenience” is one of the most popular phrases used in customer support. Call center agents typically use it over the phone to appease angry or dissatisfied customers. However, there are a lot of inherent flaws that have made the use of this statement overused, cliched, and not so personalized. Let’s look at…

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