Why customer advocacy matters to your growing business

Ganesh Narayan 4 min read

Starbucks sells coffee that costs a couple of dollars. Apple sells technology that costs hundreds of dollars. Harley Davidson sells motorcycles that cost thousands of dollars. Despite their product and pricing differences, there is one thing that is common among all these brands? Guess what? Their customers are willing to pay a premium price to…

Varun Raghunathan about 2 weeks ago. 6 min read

Growth strategies for small businesses in 2020

Every business owner wants their company to grow and soar to new heights with each passing year. How...

Santosh Krishnan about 2 weeks ago. 5 min read

Call center training, the Miyagi way.

Call center managers constantly look for new methodologies to improve agent productivity with call c...

Megha Rajeev about 2 weeks ago. 4 min read

What is a call center?

During the presidential election of 1952, in a bid to win the ‘female vote’, the Eisenhower camp...

Ganesh Narayan about 1 month ago. 5 min read

Cost of VoIP phone system – A Buyer’s ...

Do you know how much the latest Apple iPhone 11 costs? It is $699. Do you know how much a VoIP phone...

Meher Sehgal about 1 month ago. 2 min read

What’s new in Freshcaller: Voicemail Drop

Introducing Voicemail Drop: A kick-ass productivity hack for busy sales reps Our team has been putti...

Varun Raghunathan about 2 months ago. 4 min read

What is the small business optimism index?

In this primer, we will explore the small business optimism index. If you are a small business owner...

Santosh Krishnan about 2 months ago. 5 min read

Serving the kings – the call center experience

Call center experience can perhaps be different than you think. A call center agent’s job is f...

Paridhi Dixit about 2 months ago. 2 min read

Freshcaller at your (Fresh)service

On a perfectly blue Monday, Zoe is all set to get her work started. Not. She has reached the office ...

Megha Rajeev about 2 months ago. 9 min read

How to set up a call center for success

Familiarize yourself with the steps to set up a successful call center – from choosing a call cent...