Operational efficiency using inbound routing

[Webinar recap] How Freshcaller’s Inbound Routing Engine Can Help Maximize Your Call Center’s Operational Efficiency

5 min read

Consistency has come to be the fodder that sustains a healthy customer satisfaction index over the years. And specific to a call center, everything from how agents are hired, to how a call center software is chosen revolves around maximizing operational efficiency and in turn the customer experience. And we at Freshcaller have become strong…

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