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How to improve the cost-efficiency of your business

Varun Tyagi 7 min read

This blog post discusses various strategies and how to conduct a cost-benefit analysis to improve organizational cost-efficiency. Perhaps one of the most popular buzzwords in the world of senior management is cost-efficiency. One can often find CEOs and Sales VPs talking about how, to improve the business bottom line, they should be making the processes…

Ganesh Narayan about 3 days ago. 6 min read

5 actionable tactics to achieve cost savings

With this blog post, you will get to know 5 actionable tactics that will help your business achieve ...

Ganesh Narayan about 1 month ago. 8 min read

How to improve operational efficiency

This blog discusses the many organizational-level strategies that can be deployed to improve operati...

Subhikshaa Ganesh about 1 month ago. 5 min read

Freshcaller wins eight awards over 2019-20 based o...

Since day one, Freshcaller has been striving to create a cloud telephony system that will allow all ...

Ganesh Narayan about 1 month ago. 4 min read

What is Workforce Management (WFM) in a call cente...

Workforce management in a call center enables the call center manager to plan and organize the optim...

Aishwarya Hariharan about 1 month ago. 8 min read

How to build your virtual team

This article includes tips for people looking to hire a virtual team, build processes for their remo...

Varun Raghunathan about 2 months ago. 2 min read

Freshcaller Year in Review: 2019

In this blog post, we take a walk down memory lane through an infographic and look at the features l...

Haritha Sridhar about 2 months ago. 7 min read

Call Center Quality Assurance: The investment that...

The best time to grow a tree was 10 years ago. The second best time is now. And this is so true when...

Swathi Bhaskaran about 2 months ago. 5 min read

9 Trends that will Impact your Customer Service in...

Want to treat your customers better in 2020 and beyond? Be in the know of these customer service tre...

Subhikshaa Ganesh about 2 months ago. 3 min read

Freshcaller gets recognized by G2 as Winter Leader

Freshcaller has been awarded the ‘Winter Leader’ badge in the Contacts Centre Operations Softwar...