10 essential call center tools every business needs James Rosberg on January 7, 2022. 7 min read Building an efficient, effective call center isn’t easy — especially when you want to make calls pleasant for your customers and your customer service team. But having the right call center tools can make all the difference. To help you narrow down the top call center tools that are crucial for your small business or… Read More
James Rosberg on December 21, 2021. 8 min read What are the different types of call center softwa... As your business becomes larger, it’s easy to assume that, at some point, you have to sacrific...
Akshaya Seshadri on November 30, 2021. 8 min read Improve Your Contact Center Experience: What Your ... If customers hate one thing, it’s being made to wait when trying to get in touch. They’r...
Ganesh Narayan on November 30, 2021. 7 min read Contact center optimization: 6 tactics to sharpen ... Optimizing your contact center is crucial: here are our six sharpest strategies for contact center o...
James Rosberg on November 25, 2021. 7 min read The Easy Guide to Contact Center Outsourcing Contact center outsourcing guarantees cost-effective, customer-focused support, ensuring that your c...
Ganesh Narayan on November 8, 2021. 9 min read What to Look For When Hiring a Call Center Represe... A contact center representative is literally the face of your customer support. It is one hire for w...
James Rosberg on October 27, 2021. 6 min read 10 of the Latest Contact Center Technology Trends In the last few decades, customers have come to expect more and more from how businesses communicate...
James Rosberg on October 25, 2021. 6 min read 4 ways how Artificial Intelligence can help contac... No matter how big or small your contact center is, it could use some Artificial intelligence to deli...
Akshaya Seshadri on October 13, 2021. 6 min read Importance of Cloud Telephony in the Post-COVID-19... Any business that’s looking to optimize or digitize its phone system, will be familiar with the te...
Ganesh Narayan on October 13, 2021. 8 min read VoIP Security: Common Threats and How to Keep Your... VoIP is a great business utility. However, like any other application, it can also fall prey to cybe...
