Small business trends to watch out for in 2021

Small business trends you need to look out for in 2021

7 min read

Consumer behavior and the way of doing business will be very different in 2021. A whole new set of business trends are emerging and small businesses can take advantage of these to emerge stronger than ever.   No business could have prepared for 2020. A lot of businesses were affected, especially small businesses, which were…

Freshcaller Mobile app 2.0: New updates you ought to know

Freshcaller Mobile app 2.0: New updates you ought ...

Freshcaller’s 2.0 mobile app is comprehensive yet simple to use, it targets the best UX for a ...
Call flow templates that deliver ‘wow’ moments

Call flow templates that deliver ‘wow’...

Let’s take a look at how different call routing features can come together to create call flow...
What is a cloud phone system? How can it benefit you?

What is a cloud phone system? How can it benefit y...

A cloud phone system is the digital avatar of on-premise phone systems. They come equipped with seve...
Your guide to CSAT surveys for phone interactions

Your guide to CSAT surveys for phone interactions

In this blog post, we discuss the importance of a CSAT survey after phone interactions and how Fresh...
How remote phones help augment employee productivity

How remote phones help augment employee productivi...

With the global pandemic pushing legacy call centers over an edge, companies using remote phone syst...
Breaking Down Computer Telephony Integration

Breaking Down Computer Telephony Integration

Your computer + your telephone system — together as one. That should make life easier. That’s wh...
How to leverage the phone system to improve patient engagement

How to leverage the phone system to improve patien...

COVID-19 has reshaped how the healthcare industry operates. Read on to know how having a phone syste...
How to effectively build and manage virtual teams

How to effectively build and manage virtual teams

In this blog, we cover everything about virtual teams including definition, types, advantages &...
What is an acceptable call abandon rate in a call center

What is an acceptable call abandon rate in a call ...

What is call abandonment? How to calculate the call abandon rate? What is an acceptable abandon rate...
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