Phone system for a truly global business

Be a global brand from a single location and ensure your customers receive the same personal touch of a local partner.

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Set up a smooth call handling process

Smart options to enable your team handle customer calls and the queues as swiftly as possible.

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Custom Greetings

Use this opportunity to customize hold, queue, or wait time music to showcase new products, services, or announcements.

Wait Queues

Freshcaller will automatically let callers know their position in the queue while they await their turn to talk with your support team.

Call Blocking

Automatically prevent spam calls and disconnect such callers from certain regions trying to contact your business.

SIP Connections

Receive your incoming phone calls directly on your SIP devices while still being able to use the Freshcaller dashboard for transfers, notes, etc.

Holiday Calendar

Add a unique list of holidays for every phone number purchased inside your Freshcaller account to plan for incoming calls received during your holidays.

Monitor and manage the communication experience

Every customer is unique and should be handled differently by understanding their business needs. Get access to several functionalities in Freshcaller that allows your business to deliver great customer engagement experience.

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Features to boost your call center performance

With a wide range of tools, your teams can now easily manage customer calls and collaborate with internal teams in a more organized manner.

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