Increases first call resolution
Address every customer issue by looping other agents to the call in real-time.
Prevent multiple call transfers
Solve customer issues without routing them to multiple agents, instead, add agents to the ongoing call.
Enable great agent performance
Agents can learn problem solving and troubleshooting techniques from other agents to help tackle similar customers in the future.
Manage customers on-the-go
Even if you are working remotely or on-the-go, you can still conference available agents from anywhere in the world.
Improves agent collaboration
Agents get to collaborate with other agents from multiple locations or teams to support the end-customer.