It’s raining awards for Freshcaller!
Since day one, Freshcaller has been striving to create a cloud telephony system that will allow all kinds of businesses, including SMBs and mid-market to elevate their phone support. The icing on the cake was when we were recognized by FinancesOnline, G2, SaaSworthy, and SoftwareWorld for our consistent efforts in delivering moments of WOW to our customers.
The following were the awards conferred on Freshcaller by various business software review platforms:
- Awards from FinancesOnline
- Supreme Software
- Expert’s Choice
- Great User Experience
- Badges from G2
- Fall Leader
- Summer Leader
- Winter Leader
- Spring Leader
- Awards from SaaSworthy
- Top 10 Fastest Growing Software in Q1 2020
- Top 10 Most Searched Software in Q1 2020
- Badge from SoftwareWorld
- Top-rated call center software
Here is a brief look at what each of these awards means and how Freshcaller qualified for it.
Supreme Software Award for 2019
FinancesOnline has given this award to Freshcaller for its excellence in the B2B industry.
According to FinancesOnline, “This award is given only to top B2B products and represents the highest possible level of service. It highlights the Vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.”
Freshcaller’s goal is to enable businesses to elevate their phone support system. We have been striving for this from day one and this award proved that we are headed in the right direction. We help businesses achieve their customer service goals and our features like Live dashboard and Service Level Monitoring help supervisors meet their targets.
Expert’s Choice for 2019
The Expert’s Choice for 2019 award is given by FinancesOnline for products that showcase the ability to satisfy B2B requirements in the SaaS space.
According to them, “This award is given by our team of experts to products that we think show especially good quality in terms of satisfying the current needs of the B2B and SaaS markets with solid and efficient solutions.”
This award positions Freshcaller as a product that knows and delivers exactly what its customers need. What this means is that we go that extra mile to satisfy our users’ requirements. Users can easily set up call queues/IVR to route customers to the correct department.
Great User Experience for 2019
It is common knowledge that superior customer experience is going to be the key differentiator for businesses in 2020 and beyond. The Great User Experience for 2019 award of FinancesOnline is given to solutions that provide exceptional quality of service for their users.
They say, “Experts grant this award to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.”
The customer journey is an important factor that helps in measuring how a product performs. This award enforces the fact that Freshcaller offers an exceptionally good service, from start to end. It is very easy and simple to set up, and users can buy numbers, set up call flows, and start making calls within minutes.
Summer, Fall, Winter, and Spring Leader
The above badges are given by G2 to software solutions based on verified user reviews. Users were asked to rate the software based on ease of setup, ease of use, quality of support, and other similar metrics.
Freshcaller has now won 5 badges consecutively from G2, for the last 4 seasons, and the trend has continued into 2020 as well! We have now won the ‘Summer Leader’ badge, and it is our 5th consecutive win in a row. We are now in the 9th position in the Leaderboard. This proves that we are a consistent player in the market and one that prioritizes user satisfaction above all else.
The below-mentioned customer review reiterates the above fact:
Top 10 Fastest Growing Software and Top 10 Most Searched Software awards
SaaSworthy recognized Freshcaller with these awards by taking growth velocity factors into account. We were given these awards under the ‘Call center’ category.
They say, “This takes into account the growth in velocity factors only and not the historical numbers.”
Freshcaller has had significant YoY growth since its inception, and we were duly recognized with these awards for showing significant growth both in terms of customer base as well as revenue over the years. This shows that more and more businesses are on the lookout for a good call center software and are willing to adopt Freshcaller to improve their call center operations.
Freshcaller has a SaaSworthy score of 73%.
According to SaaSworthy, “The SW Score is a 360-degree effort to make sure that a SaaS product is scored across all important aspects. That makes the SW score an unbiased and a solid indicator of ‘SaaS-worthiness’ of the software.”
Top Rated Call Center Software
SoftwareWorld recognized Freshcaller with the above badge for the year 2020. SoftwareWorld is a review platform that showcases suitable software solutions for different industries under one platform. This recognition for Freshcaller stands testimony to the fact that we are one of the top contenders in the market.
Running a call center efficiently is no mean task. Check out how Freshcaller can help you with that.
FinancesOnline is a review platform that helps users find the best B2B and SaaS solutions. They collect data from millions of real-time users of the software to rate and rank software products and to help users find the right solution for their needs.
According to them, “Each year we help millions of users compare products, find customer reviews and reports from experts to easily choose a solution that will let your company grow. The platform combines opinions and recommendations from experts with reviews from real users sharing their experience with each product.”
G2 is a peer-to-peer review site that collects real-time reviews from a wide range of users to help customers compare and find a solution that meets their needs. All reviews are written by verified users and they usually answer a specific set of questions pertaining to their experience with the software. They leverage more than a million independent and authenticated reviews that are read by more than 3 billion users each month.
“Rankings on G2 Crowd reports are based on data provided to us by real users,” said Michael Fauscette, Chief Research Officer, G2 Crowd. “We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.”
SaaSworthy is a business software review specialist. They work to help businesses find the best Software-as-a-Service solution, based on detailed product information, unbiased reviews, software performance score, and hand-picked recommendations. They recognize and showcase the best SaaS products from across the globe.
SoftwareWorld is a software review platform. They showcase top software solutions under different industries by collating different software solutions based on user reviews. They create an unbiased list of the top software solutions by category, helping businesses find the right solution for their needs.
Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. With Freshcaller’s cloud-based architecture, it brings together the best of legacy features like IVR and advanced capabilities like Smart Escalations, Call Routing, Custom Call Center Analytics to help you set up a state-of-the-art business call center. Freshcaller offers phone numbers in 90+ countries, requires zero phone hardware, and is extremely easy to use.
If you want to find out more about what we do, check out www.freshcaller.com.
Illustrations by Mahalakshmi Anantharaman.
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