It’s raining awards for Freshdesk Contact Center!

Since day one, Freshdesk Contact Center has been striving to create a cloud telephony system that will allow all kinds of businesses, including SMBs and mid-market to elevate their phone support. The icing on the cake was when we were recognized by FinancesOnline, G2, SaaSworthy, and SoftwareWorld for our consistent efforts in delivering moments of WOW to our customers.

The following were the awards conferred on Freshdesk Contact Center by various business software review platforms: 

  • Awards from FinancesOnline
    • Supreme Software
    • Expert’s Choice
    • Great User Experience 
  • Badges from G2
    • Summer Leader 2020
    • Spring Leader 2020
  • Awards from SaaSworthy
    • Top 10 Fastest Growing Software in Q1 2020
    • Top 10 Most Searched Software in Q1 2020
  • Badge from SoftwareWorld
    • Top-rated call center software
  • Awards from Digital.com
    • Best call center software for 2020
    • VoIP phone services for 2020

Here is a brief look at what each of these awards means and how Freshdesk Contact Center qualified for it.

Supreme Software Award for 2019

FinancesOnline has given this award to Freshdesk Contact Center for its excellence in the B2B industry. 

According to FinancesOnline, “This award is given only to top B2B products and represents the highest possible level of service. It highlights the Vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.” 

Supreme Software 2019

Freshdesk Contact Center’s goal is to enable businesses to elevate their phone support system. We have been striving for this from day one and this award proved that we are headed in the right direction. We help businesses achieve their customer service goals and our features like Live dashboard and Service Level Monitoring help supervisors meet their targets.  

Expert’s Choice for 2019

The Expert’s Choice for 2019 award is given by FinancesOnline for products that showcase the ability to satisfy B2B requirements in the SaaS space.

According to them, “This award is given by our team of experts to products that we think show especially good quality in terms of satisfying the current needs of the B2B and SaaS markets with solid and efficient solutions.”

Expert's Choice Award

This award positions Freshdesk Contact Center as a product that knows and delivers exactly what its customers need. What this means is that we go that extra mile to satisfy our users’ requirements. Users can easily set up call queues/IVR to route customers to the correct department. 

Great User Experience for 2019

It is common knowledge that superior customer experience is going to be the key differentiator for businesses in 2020 and beyond. The Great User Experience for 2019 award of FinancesOnline is given to solutions that provide exceptional quality of service for their users. 

They say, “Experts grant this award to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.”

Great User Experience Award

The customer journey is an important factor that helps in measuring how a product performs. This award enforces the fact that Freshdesk Contact Center offers an exceptionally good service, from start to end. It is very easy and simple to set up, and users can buy numbers, set up call flows, and start making calls within minutes.

Summer and Spring Leader

 

Leaders by virtue of substantial satisfaction and market presence scores:

Freshcaller G2 badge

Freshdesk Contact Center ranks in the top 25% in Contact Center operations category:

Freshcaller G2 badge

Highly rated by G2 users:

The above badges are given by G2 to software solutions based on verified user reviews. Users were asked to rate the software based on ease of setup, ease of use, quality of support, and other similar metrics. 

We are now in the 9th position in the Leaderboard. This proves that we are a consistent player in the market and one that prioritizes user satisfaction above all else. 

The below-mentioned customer review reiterates the above fact:customer reveiw

Top 10 Fastest Growing Software and Top 10 Most Searched Software awards

SaaSworthy recognized Freshdesk Contact Center with these awards by taking growth velocity factors into account. We were given these awards under the ‘Call center’ category. 

They say, “This takes into account the growth in velocity factors only and not the historical numbers.”

SaaSworthy awards

Freshdesk Contact Center has had significant YoY growth since its inception, and we were duly recognized with these awards for showing significant growth both in terms of customer base as well as revenue over the years. This shows that more and more businesses are on the lookout for a good call center software and are willing to adopt Freshdesk Contact Center to improve their call center operations. 

Freshdesk Contact Center has a SaaSworthy score of 73%.

According to SaaSworthy, “The SW Score is a 360-degree effort to make sure that a SaaS product is scored across all important aspects. That makes the SW score an unbiased and a solid indicator of ‘SaaS-worthiness’ of the software.”

Top Rated Call Center Software

SoftwareWorld recognized Freshdesk Contact Center with the above badge for the year 2020. SoftwareWorld is a review platform that showcases suitable software solutions for different industries under one platform. This recognition for Freshdesk Contact Center stands testimony to the fact that we are one of the top contenders in the market.

Best call center software & VoIP phone services for 2020

Digital.com has recognized Freshdesk Contact Center as the Best Call Center Software and best VoIP phone service for 2020. According to Digital.com, “(The) call center software works well for both small and large businesses and its cloud-based app makes processes and connection simple.”

Digital _dot_com best call center software and voip phone services 2020_Freshcaller

Running a call center efficiently is no mean task. Check out how Freshdesk Contact Center can help you with that.

About FinancesOnline

FinancesOnline is a review platform that helps users find the best B2B and SaaS solutions. They collect data from millions of real-time users of the software to rate and rank software products and to help users find the right solution for their needs. 

According to them, “Each year we help millions of users compare products, find customer reviews and reports from experts to easily choose a solution that will let your company grow. The platform combines opinions and recommendations from experts with reviews from real users sharing their experience with each product.”

About G2

G2 is a peer-to-peer review site that collects real-time reviews from a wide range of users to help customers compare and find a solution that meets their needs. All reviews are written by verified users and they usually answer a specific set of questions pertaining to their experience with the software. They leverage more than a million independent and authenticated reviews that are read by more than 3 billion users each month. 

Rankings on G2 Crowd reports are based on data provided to us by real users,” said Michael Fauscette, Chief Research Officer, G2 Crowd. “We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.”

About SaaSworthy

SaaSworthy is a business software review specialist. They work to help businesses find the best Software-as-a-Service solution, based on detailed product information, unbiased reviews, software performance score, and hand-picked recommendations. They recognize and showcase the best SaaS products from across the globe.

About SoftwareWorld

SoftwareWorld is a software review platform. They showcase top software solutions under different industries by collating different software solutions based on user reviews. They create an unbiased list of the top software solutions by category, helping businesses find the right solution for their needs.

About Digital.com

Digital.com is an online peer-to-peer review platform that publishes real reviews to help users find the best tools for small businesses. The review platform uses a combination of sentiment analysis and people-led approval rating to score products and services. Digital.com focuses on recognizing tools that specifically help small businesses run their operations smoothly.


About  Freshdesk Contact Center

Freshdesk Contact Center is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. With Freshdesk Contact Center’s cloud-based architecture, brings together the best of legacy features like IVR and advanced capabilities like Smart Escalations, Call Routing, Custom Call Center Analytics to help you set up a state-of-the-art business call center. Freshdesk Contact Center offers phone numbers in 90+ countries, requires zero phone hardware, and is extremely easy to use.

If you want to find out more about what we do, check out www.freshcaller.com.

Illustrations by Mahalakshmi Anantharaman.