Freshcaller: Your best Ringcentral alternative
Freshcaller is your number one phone system with Smart Escalations and powering the new Freshdesk phone channel
Upgrading to higher plans purely on the basis of your phone team size shows little empathy.
You can add any number of agents and stay on the plan most suited to your phone needs.
Phone hardware is clunky, expensive to set up or scale, and does not get replaced or upgraded for years.
You only need a web browser and a working internet connection to launch your call center.
In fact, not just the $30 vanity number fee; do not pay the $4.99 for every additional toll-free phone number or the $14.99 international toll-free phone number charge as well.
Purchase as many numbers as your business needs whether be it toll-free phone number, vanity phone number or a local number. We will not penalize you for daring to dream.
Create custom escalation rules for incoming calls
Redirect callers to other teams or any external phone number when your phone team is unavailable
Personalize your business number by masking
Make your clients feel special by masking your business toll-free or local phone number with your personal mobile number while making a call.
“We previously handled phone calls by sharing one phone and it wasn’t scalable for a growing team. Now, my team members can answer calls with just a click from their laptops. Each call is linked to a call recording and call notes so that pertinent context is readily available for all support specialists.”
“Freshcaller has made our organization more efficient thanks to features like Call transfer, IVR and call queues. The ability to access the system from anywhere has allowed us to perform better. Tasks that normally get done the next day are now dealt with swiftly, thereby minimising any possible delay. Call recording feature has been excellent for our quality training as we now know clearly in which areas we have to focus.”
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore.”