Ringcentral alternative

Dear RingCentral customers, a new hope is born.

Written by on July 2, 2018

Find out what freedom feels like with Freshcaller – the best RingCentral alternative

 

Staying on top of your competition is no child’s play. And, keeping yourself updated with new technology is one of the important aspects of playing smart and liberating your business to grow seamlessly. Just because you once chose a certain call center software to run your business, when there weren’t other reliable competitors, doesn’t mean you need to tie yourself to it for eternity.

“Progress is impossible without change, and those who cannot change their minds cannot change anything.” — George Bernard Shaw

Sometimes to your surprise, being open to try out the newer options is the best way to break free from the shunting comfort of your old ways. So, if you’ve been using RingCentral for quite some years now and want to try out and move to a modern and relatively upgraded call center software — Freshcaller, a fitting RingCentral alternative could be the right option that can help bring a change to your business’s support function.

But to begin with, are you even sure if your current call center software has been helping your business work smoothly? Why don’t we run a quick check?

Call center software features apt for small businesses

Here is a list of the basic features that an effective call center software needs to have.

  • Easy to set up and configure: An intuitive user interface and quick-to-traverse screens are an uncompromisable aspect of any call center software.
  • Continuous, constructive follow-up with a live dashboard: Being able to have a clear picture of what’s going on with the calls and other operations of the call center at any given instance is important for your team’s growth and performance.
  • Easy management of call flows: Having features like an IVR, call routing, business hours amongst the other basic ones contributes to handling every call that comes your call center’s way.
  • Light on your pocket with minimum call costs: When the crux of your entire call center is around calls being made and received, ensure that no extra charges are levied on your international numbers, vanity numbers, etc.

Despite RingCentral seeming to be an adequate call center software, it still has some deal-breaking shortcomings in aspects of extra charges levied on numbers and ease of setup. And often, it’s common for a business to have overlooked these subtleties that actually matter when you want your business to scale up seamlessly.

But can there be a better judge of what suits your business best, than yourself?

With the next section, we’ve highlighted the nitty-gritty gaps that explains why RingCentral falls short and how Freshcaller fills those gaps. You can decide for yourself if your business needs Freshcaller as an alternative to RingCentral.

What does Freshcaller have that RingCentral doesn’t?

As important as it is to look for an alternative to RingCentral that might provide more in terms of features and functionalities, it’s equally important to know if the switch you are making doesn’t compromise on the already available features in RingCentral. So, to help you make a well-informed choice, we’ve decided to highlight the feature parity alongside some significant points of differentiation between Freshcaller and RingCentral.

Feature parity between RingCentral and Freshcaller

FeaturesRingCentralFreshcaller

Multi-level IVR

Yes

Yes

Call recording

Yes

Yes

Caller ID

Yes

Yes

Call Forwarding

Yes

Yes

Live Dashboard

Yes

Yes

Business Hours

Yes

Yes

Call Barging

Yes

Yes

Call logs

Yes

Yes

Agent presence status

Yes

Yes

Role-based access

Yes

Yes

Points of difference between RingCentral and Freshcaller

FeaturesRingCentralFreshcaller

International numbers with no extra charge
NoYes
Vanity numbers with no extra chargeNoYes
Unlimited agents allowed to trial the productNoYes

Smart Escalations
NoYes

0$ plan
NoYes

Call Masking
NoYes

Zero external hardware
NoYes

Let’s get into the details of some important Freshcaller functionalities that would help your business.

Smart Escalations

Smart Escalations_RingCentral alternative

Smart Escalations in Freshcaller

Not every call that comes your call center’s way can be attended promptly. But that doesn’t mean you can’t try and respond to as many calls as possible. Especially when every customer call is a brilliant opportunity to build your brand on top of solving your customers’ problems.

So, to ensure that you handle every call scenario well, you can set smart escalation rules and make sure that no calls are missed out. On a busy day, you can make up to the callers some way or the other by escalating overflowing calls to another team. You can also direct the call to voicemail with the promise of getting back to them as soon as possible. This way you’ll come across as a trustworthy brand to your customers. You can also use your resources wisely and serve your customer to your very best.

Call Masking

Most often than not, customers prefer to pick calls that seem local and personal. So, while making calls from your helpline number to your customers, masking the helpline number with a local phone number establishes your business with a local presence. This allows you to win a positive grasp of credibility and blend in quickly with any geography that you extend your business to.

So, call masking is a feature that’s pretty basic for any decent call center software to help local customers relate better to your business.

Vanity numbers

Ultimately, every business wants to establish themselves as a recognized brand. And, vanity numbers are a good way to get there. But, being an additional feature that it is, opting for a vanity number shouldn’t burn a hole in your pocket. That’s exactly why it’s not really justifiable that one has to pay an extra 30$ to opt for a vanity number in RingCentral when we, at Freshcaller know that it’s possible to provide vanity numbers with zero extra charges.

Why moving to Freshcaller can’t get any easier

Now, the comparison of Freshcaller with RingCentral would’ve given you an idea if looking at Freshcaller as an alternative to RingCentral is worth your effort. And, it’s also natural for you to speculate on the ease of transition too.

Just to make things simpler for you, we have our entire support team to help you port your existing numbers into Freshcaller. All you need to do is drop an email to support@freshcaller.com.

Also, you needn’t wait for a separate training session to get your team of call center agents onboard. Even though the product is quite simple to understand we also have a detailed repository of user guides, videos, and a knowledge base.

So, is Freshcaller your best RingCentral alternative?

Though RingCentral has been around for ages now, there are certain aspects where it still sticks to its dear old ways. A sampler of it being a little outdated starts with the point where a business needs external hardware for using some of RingCentral’s additional functionalities and customizations.

Also, it’s quite pricey with respect to number and call charges. Anything other than purchasing a regular phone number on RingCentral requires you to pay extra for processing. Even something as basic as going for an international number demands a processing charge on top of the number charge. Freshcaller offers even vanity numbers for free (charges only for the number), whereas RingCentral charges an additional $30 for a vanity number. As a growing business, cutting down on costs wherever possible saves you a lot on the long run.

With this, we are hoping this comparison has brought to light the often overlooked shortcomings of RingCentral and why it’s the right time to upgrade your business with a RingCentral alternative.

If at all you decide to break free and step up to a more liberating way of business with Freshcaller, you can always sign up for a free trial before making the move. 

Ringcentral alternative

Illustrations by Nikhil Kanda 🙂

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