All data as of August 2020
Freshcaller is a phone system that is truly built for businesses. Be it a small business or an enterprise, Freshcaller can support the phone operations of businesses of all sizes.
With Freshcaller, you get all the basic features you need to run your call center and much more! Utilize a variety of capabilities that’ll help you handle your business calls in a smooth manner.
Freshcaller offers features such as Voicebot and Speech-enabled IVR. You can be there for your callers at all times and provide instant replies without any human intervention.
Manage a multi-level inter-linked IVR system
Create custom escalation rules for incoming calls
Review and manage your call center in real-time.
Barge into calls real-time
AI power your call center
Make/Receive calls, convert your voicemails, and missed calls into tickets all from within Freshdesk
“When we were looking for a new solution, we tried several phone systems — Dialpad, MightyCaller, Grasshopper, RingCentral — and none offered customer support that impressed us. Price is king, but we always focused on customer service and responsiveness. Freshdesk Contact Center (formerly Freshcaller) has all the features we need, out of the box, and a team we love to work with. It was an easy choice.”
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