Connect and engage well with every customer who calls your business | Freshdesk Contact Center (Formerly Freshcaller)

We can't wait to see you win!

Freshcaller is built for businesses of all sizes. Check out our 100% transparent pricing plans

Sprout

For start-ups

FREE

Unlimited agents + pay/min, billed annually

Buy Local/Toll-free numbers Call and number charges are applicable
Inbound Caller ID
Desktop Notifications
Call Notes
Custom Greetings
Call Metrics

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Blossom

Perfect for small teams

$ 15

agent/month + pay/min, billed annually

agent/month + pay/min, billed monthly

Everything in Sprout and

Number Porting Porting charges are applicable
Call Masking
Ringtone Customization
Forward to Phone
Hold Music Customization
Click to Call Extension
Team Routing
External Number Routing
Warm Transfer
Voicemail With Voicemail Transcription and Voicemail Drop. Transcription charges are applicable.
Call Recording Call recording charges are applicable.
Business Hours
Basic Call Queues
1000 local incoming min/month Applies to local incoming calls attended on browser in US, Canada, EU, UK, and ANZ FREE

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Garden

Perfect for growing teams

$ 29

agent/month + pay/min, billed annually

agent/month + pay/min, billed monthly

Everything in Blossom and

Bring Your Own Carrier (B.Y.O.C)
IVR (phone trees) Up to 2 levels.
Advanced Call Queues Queue size of 20, Wait time of 10 minutes.
Agent Extensions
Smart Escalations
Non-Business Hours Routing
SIP connections Answer calls on your SIP phone
Real-time Agent Activity
Call Monitoring
Team Scoping
Call volume analysis
Build Your Own Reports
Custom Reports
Conference Calling
2000 local incoming min/month Applies to local incoming calls attended on browser in US, Canada, EU, UK, and ANZ FREE

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EstatePOPULAR

Best value for large teams

$ 45

agent/month + pay/min,

billed annually

agent/month + pay/min, billed monthly

Everything in Garden and

Holiday Calendar
Holiday Routing
Call Recording Opt-out
Call Center Agent Statuses
Call Barging
Advanced Call Metrics
Agent Availability Report
Queue Callback (Virtual Hold)
3000 local incoming min/month Applies to local incoming calls attended on browser in US, Canada, EU, UK, and ANZ FREE

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Forest

Made for Enterprises

$ 69

agent/month + pay/min, billed annually

agent/month + pay/min, billed monthly

Everything in Estate and

Omnichannel routing Available with Freshdesk
Abandoned Call Metrics
Service Level Monitoring
Speech enabled IVR BETA
Voicebot BETA
5000 local incoming min/month Applies to local incoming calls attended on browser in US, Canada, EU, UK, and ANZ FREE

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24x7 Email Support available for all plans.
24x5 Chat Support and 24x5 Phone Support available for all paid plans.

Why do 40,000+ brands choose Freshdesk Contact Center (Formerly Freshcaller)?

Quick & easy setupSuper-easy setup options to enable your administrators to launch your call center in minutes.
Advanced insightsLive call center dashboard to help supervisors manage calls and agents real-time.
Contextual customer conversationsAll previous call recordings and notes are available to ensure your agents always have the full context.
Improved productivityYour teams can easily collaborate with internal teams to close tickets faster and more efficiently.

no caller or customer wants to repeat themselves

Why do 40,000+ brands choose Freshdesk Contact Center (Formerly Freshcaller)?

Quick & easy setup

Super-easy setup options to enable your administrators to launch your call center in minutes.

Advanced insights

Live call center dashboard to help supervisors manage calls and agents real-time.

Contextual customer conversations

All previous call recordings and notes are available to ensure your agents always have the full context.

Improved productivity

Your teams can easily collaborate with internal teams to close tickets faster and more efficiently.

Well, don't just take our word for it...

Here's what our customers have to say

“When we were looking for a new solution, we tried several phone systems — Dialpad, MightyCaller, Grasshopper, RingCentral — and none offered customer support that impressed us. Price is king, but we always focused on customer service and responsiveness. Freshdesk Contact Center (formerly Freshcaller) has all the features we need, out of the box, and a team we love to work with. It was an easy choice.”

Auston Taber

CEO

Solar Support

“We evaluated different systems, such as Google Voice, however, we found that only Freshdesk Contact Center (formerly Freshcaller) gave us the adequate price point for our needs with the ability to scale up in the future.”

Alfredo Cely

Senior Engineer

AlfKa, LLC

“After evaluating several tools like Zendesk with Zendesk Talk, Telavox and other Twilio-based PBX solutions, we found the right match with helpdesk and phone system combination of Freshdesk Contact Center (formerly Freshcaller) and Freshdesk.”