“The integration across several Freshworks platforms allow all support channels to feed into one place for our Customer Care team. The ability to listen in and playback calls allows me to provide timely feedback and coaching. Additionally, access to previous communication from a customer, allows the team to deliver improved customer service.”

“Our Helpdesk recently won an innovation award from our client which we feel reflects the capabilities of Freshcaller & the Freshworks suite, as a whole.”