Personal conversations. Faster resolutions.

That’s where a call center software comes in. Freshdesk Contact Center has all the essential capabilities necessary for your business call center. You can

  • Buy phone numbers
  • Set up IVR
  • Customize voicemail
  • Monitor calls
  • Record calls automatically
  • Conference other agents
built small business

Trusted by 50,000 customers

What makes Freshdesk Contact Center (Formerly Freshcaller) the best business call center software?

quick to setup 2x
live insight 2x
improved collaboration 2x

What makes Freshdesk Contact Center (Formerly Freshcaller) the best business call center software?

Quick setup for admin

Super-easy setup options to enable your administrators to launch your call center in minutes.

quick to setup 2x
Insights for supervisors

Live call center dashboard to help supervisors manage calls and agents real-time.

live insight 2x
Contextual conversations for agents

All previous call recordings and notes are available to ensure your agents always have the full context.

improved collaboration 2x

Provide exceptional, telephony-first customer support with Freshdesk Contact Center.

 

Free

For getting started

$ 0

/agent/month + pay/min, billed annually

$0

/agent/month + pay/min, billed monthly

 0

/agent/month + pay/min, billed annually

€0

/agent/month + pay/min, billed monthly

£ 0

/agent/month + pay/min, billed annually

£0

/agent/month + pay/min, billed monthly

A$ 0

/agent/month + pay/min, billed annually

A$0

/agent/month + pay/min, billed monthly

 0

/agent/month + pay/min, billed annually

₹0

/agent/month + pay/min, billed monthly

  • No FREE minutes
  • Buy Local Numbers Call and number charges are applicable
  • Buy Toll-free Numbers Call and number charges are applicable
  • Inbound Caller ID
  • Desktop Notifications
  • Call Notes
  • Custom Greetings
  • Call Metrics

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Growth

For fast growth

$ 15

/agent/month + pay/min, billed annually

$18

/agent/month + pay/min, billed monthly

 15

/agent/month + pay/min, billed annually

€18

/agent/month + pay/min, billed monthly

£ 12

/agent/month + pay/min, billed annually

£15

/agent/month + pay/min, billed monthly

A$ 25

/agent/month + pay/min, billed annually

A$30

/agent/month + pay/min, billed monthly

 999

/agent/month + pay/min, billed annually

₹1199

/agent/month + pay/min, billed monthly

Everything in Free and

  • Up to 2000 incoming minutes/month FREE Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
  • Number Porting Porting charges are applicable
  • Basic Call Queues
  • Wait Queues Queue size of 20, Wait time of 10 mins
  • Voicemail With Voicemail Transcription and Voicemail Drop. Transcription charges are applicable.
  • Warm Transfer
  • Call Recording Call recording charges are applicable
  • Pre-built Reports

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Pro

For high performance

$ 39

/agent/month + pay/min, billed annually

$47

/agent/month + pay/min, billed monthly

 39

/agent/month + pay/min, billed annually

€47

/agent/month + pay/min, billed monthly

£ 29

/agent/month + pay/min, billed annually

£35

/agent/month + pay/min, billed monthly

A$ 55

/agent/month + pay/min, billed annually

A$66

/agent/month + pay/min, billed monthly

 2799

/agent/month + pay/min, billed annually

₹3399

/agent/month + pay/min, billed monthly

Everything in Growth and

  • Up to 3000 incoming minutes/month FREE Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
  • Holiday Routing
  • Advanced Call Metrics
  • Call Barging
  • Call Center Agent Statuses
  • Call Recording Opt-out
  • Agent Availability Report
  • Queue Callback (Virtual Hold)
  • Routing Automation
  • Power Dialer
  • Call Lifecycle
  • Call Monitoring
  • Pause Recordings
  • IVR (Phone Trees) Up to 5 levels on request
  • Custom Reports
  • Call Conferencing
  • Bring Your Own Carrier
  • SIP Connections Answer or make calls on your SIP phones
  • Agent Extensions Connect with an agent or rep directly, without waiting in queue
  • Call Tagging
  • Smart Escalations

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EnterprisePOPULAR

For enterprise-grade support

$ 69

/agent/month + pay/min, billed annually

$83

/agent/month + pay/min, billed monthly

 69

/agent/month + pay/min, billed annually

€83

/agent/month + pay/min, billed monthly

£ 55

/agent/month + pay/min, billed annually

£66

/agent/month + pay/min, billed monthly

A$ 99

/agent/month + pay/min, billed annually

A$119

/agent/month + pay/min, billed monthly

 4999

/agent/month + pay/min, billed annually

₹5999

/agent/month + pay/min, billed monthly

Everything in Pro and

  • Up to 5000 incoming minutes/month FREE Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
  • Omnichannel Routing Available with Freshdesk
  • Speech Enabled IVR (Phone Trees) Freddy
  • Voicebot Freddy
  • Abandoned Call Metrics
  • Service Level Monitoring
  • Includes 5000 bot sessions/month A bot session is any unique interaction between an end-user and a bot. For details on additional sessions and auto-recharge, refer to the FAQ section. freddy

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Leverage ticketing and messaging features with your Contact Center to offer seamless customer support across channels from one place.

 

Growth Omnichannel

For fast growth

$ 29

/agent/month + pay/min, billed annually

$35

/agent/month + pay/min, billed monthly

 29

/agent/month + pay/min, billed annually

€35

/agent/month + pay/min, billed monthly

 1999

/agent/month + pay/min, billed annually

₹2399

/agent/month + pay/min, billed monthly

A$ 45

/agent/month + pay/min, billed annually

A$54

/agent/month + pay/min, billed monthly

£ 25

/agent/month + pay/min, billed annually

£30

/agent/month + pay/min, billed monthly

Everything in Growth of Freshdesk Support Desk, Messaging, Contact Center, and more

  • Up to 2000 bot sessions/month FREE FREDDY
  • Up to 2000 incoming minutes/month FREE Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
  • Email, Social, Messaging, Telephony channels
  • Knowledge Base
  • Chatbot Builder FREDDY
  • Chatbot Analytics FREDDY
  • Topics
  • Contact Management
  • Custom Inbox Views
  • SLA and Business Hours
  • Marketplace Apps
  • Automations
  • Data Center Location
  • Ticket, Conversation, and Call reports
  • Basic Omnichannel Dashboard

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Pro OmnichannelPOPULAR

For high performance

$ 59

/agent/month + pay/min, billed annually

$71

/agent/month + pay/min, billed monthly

 59

/agent/month + pay/min, billed annually

€71

/agent/month + pay/min, billed monthly

£ 45

/agent/month + pay/min, billed annually

£56

/agent/month + pay/min, billed monthly

A$ 85

/agent/month + pay/min, billed annually

A$102

/agent/month + pay/min, billed monthly

 4299

/agent/month + pay/min, billed annually

₹5159

/agent/month + pay/min, billed monthly

Everything in Pro of Freshdesk Support Desk, Messaging, Contact Center, and more

  • Up to 3000 bot sessions/month FREE FREDDY
  • Up to 3000 incoming minutes/month FREE Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
  • Custom SLA and Business Hours
  • Custom Roles and Permissions
  • Custom Reporting and Dashboards
  • WhatsApp Business
  • Apple Business Chat
  • Team Performance Report
  • Advanced Automations
  • Multilingual Support Support customers globally by creating solution articles in multiple languages, to be shown on your customer portal or chat widget.
  • Collaborators (up to 5000) Invite external agents and third-parties into Freshdesk to help full-time agents resolve complex customer issues.
  • Multi Product (up to 5)
  • Extendable API limits
  • Knowledge Base Versioning
  • Holiday Routing
  • Agent Availability Report
  • Advanced Call Management
  • CSAT Survey & Report
  • Custom Apps

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Enterprise Omnichannel

For enterprise-grade support

$ 99

/agent/month + pay/min, billed annually

$119

/agent/month + pay/min, billed monthly

 99

/agent/month + pay/min, billed annually

€119

/agent/month + pay/min, billed monthly

£ 56

/agent/month + pay/min, billed annually

£75

/agent/month + pay/min, billed monthly

A$ 140

/agent/month + pay/min, billed annually

A$168

/agent/month + pay/min, billed monthly

 7199

/agent/month + pay/min, billed annually

₹8699

/agent/month + pay/min, billed monthly

Everything in Enterprise of Freshdesk Support Desk, Messaging, Contact Center, and more

  • Up to 5000 bot sessions/month FREE A bot session is any unique interaction between an end-user and a bot. For more details on additional sessions and auto-recharge, check the FAQ section. Freddy
  • Up to 5000 incoming minutes/month FREE Applies to local incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
  • IP Range Restriction Increase security by allowing certain IP addresses to access your support across channels.
  • Sandbox
  • PCI
  • HIPAA
  • Audit Log
  • KB Approval Workflow
  • Agent Shifts
  • Email Bot Automatically responds to email tickets with relevant solution articles. The Email Bot consumes bot sessions. Freddy
  • Auto Triage Automatically predict default ticket fields like the Type, Priority & Group and other custom ticket fields Freddy
  • Collaborators (up to 5000) Invite external agents and third-parties into Freshdesk to help full-time agents resolve complex customer issues.
  • Thank You Detector
  • Social Signals
  • Solutions Suggester Let Freddy suggest solution articles to yours agents to help them respond faster to tickets Freddy
  • Agent Assist Bot Guide agents through pre-configured steps to help resolve customer queries faster. Freddy
  • Canned Response Suggester Let Freddy suggest canned responses to yours agents to help them respond faster to tickets Freddy
  • RPA Connectors Bring your own RPA providers to automate your business processes with Robo Assist. See FAQs for more details. Freddy
  • User Authentication (JWT)
  • Service Level Monitoring
  • Omnichannel Routing Manage workload for your teams across multiple support channels, all in one place.
  • Speech Enabled IVR Enable customers to connect with your Support agents through voice commands. Freddy
  • Voicebot Train the bot with Q&A sets, and deploy on the phone channel. This feature is available on-request and consumes bot sessions Freddy
  • Abandoned Call Metrics Track all abandoned calls and optimize your IVR menu.

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Check out our call and number charges

24x7 Email Support available for all plans
24x5 Chat Support and 24x5 Phone Support available for all paid plans

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