Why is Freshdesk Contact Center the best Zendesk Talk alternative?

Data as of April 2020

Your phone system shouldn’t lack a mobile app

We live in a mobile-first world, without a mobile app for your phone system, your agents are tied to their desks.

Choose a phone system with an app that you can take anywhere

Resolve tickets and call leads on the go with the Freshdesk Contact Center mobile app. Experience flexibility like never before. 

Why stay tied to a single ecosystem? 

Zendesk talk cannot function independently and requires the purchase of Zendesk Support.  

Integrate freely with third-party apps

Freshdesk Contact Center can function independently and can integrate with other third-party apps such as helpdesks, CRMs or productivity tools. 

Ensure that your phone system is AI-ready

We live in an AI-driven world and Talk’s lack of AI capabilities can be a big drawback. 

Future proof your call center with AI 

Freshdesk Contact Center is AI-ready and has features such as Voicebot and Speech-enabled IVR.  

Why do 40,000+ brands choose Freshdesk Contact Center?

quick to setup 2x quick to setup 2x
Call mask Call mask
Call conferencing Call conferencing
improved collaboration 2x improved collaboration 2x

Why do 40,000+ brands choose Freshdesk Contact Center?

Quick & easy setup

Super-easy setup options to enable your administrators to launch your call center in minutes.

quick to setup 2x quick to setup 2x
Advanced insights

Live call center dashboard to help supervisors manage calls and agents real-time.

Call mask Call mask
Contextual customer conversations

All previous call recordings and notes are available to ensure your agents always have the full context.

Call conferencing Call conferencing
Improved productivity

Your teams can easily collaborate with internal teams to close tickets faster and more efficiently.

improved collaboration 2x improved collaboration 2x

And that's not it. Here are some of our other popular features:

Multi-level IVR

Allow your callers to self-service their way to the right team or person who can solve their needs with customizable greetings

Smart Escalations

Proactively configure your call routing to ensure that zero calls are missed owing to unavailability of your team

Business hour based routing

Help your supervisor manage a geographically distributed phone team by setting up time-based routing rules

Call Masking

Mask your outgoing caller ID to ensure that your business appears local while running a truly global team

Call Monitoring & Barging

Supervise all your phone calls real-time with our live dashboard and barge if necessary to increase your First Call Resolution percentage

Call Recording

Enable call recordings to keep track of customer conversations as well as to analyze your communication effectiveness


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