Why is Freshcaller the best Zendesk Talk alternative?

Data as of April 2020

Don’t choose a product that limits your number purchasing power

Never choose a product which thinks its doing a favor by giving you $0 plans.

Add unlimited numbers even while choosing the $0 subscription plan

You can add as many numbers as your business requires regardless of your plan.

Don’t subscribe to a product with just basic routing rules

When customers reach out to you, your phone system with basic routing tools will not bring its ‘A’ game to the table.

Customize and handle every possible scenario of your inbound call center

Create custom rules for routing calls when agents are offline, stuck with other calls to ensure no conversation is missed out.

Don’t purchase a product that can only push after business hours calls to voicemails

Your customers use your product at their convenience. Ensure that your call center software can work after hours as well.

Decide whether you want to only push it to voicemail or an external call center number

Build your own working hour based call handling rules to be able to transfer calls to teams across the world.

What does Freshcaller do better than Zendesk Talk?

What does Freshcaller do better than Zendesk Talk?

Smart Escalations

Create custom escalation rules for incoming calls

Call Masking

Personalize your business number by masking

Call mask
Call Conferencing

Add more team members to your call

Call conferencing
After Call Work

Post call work time to finish call related tasks

Salient features of your Zendesk Talk alternative

Multi-level IVR

Allow your callers to self-service their way to the right team or person who can solve their needs with customizable greetings

Smart Escalations

Proactively configure your call routing to ensure that zero calls are missed owing to unavailability of your team

Business hour based routing

Help your supervisor manage a geographically distributed phone team by setting up time-based routing rules

Call Masking

Mask your outgoing caller ID to ensure that your business appears local while running a truly global team

Call Monitoring & Barging

Supervise all your phone calls real-time with our live dashboard and barge if necessary to increase your First Call Resolution percentage

Call Recording

Enable call recordings to keep track of customer conversations as well as to analyze your communication effectiveness


Sprout

For start-ups

FREE

Unlimited agents + pay/min, billed annually

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  • Buy Local/Toll-free numbers Call and number charges are applicable
  • Inbound Caller ID
  • Desktop Notifications
  • Call Notes
  • Custom Greetings
  • Call Metrics

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Blossom

Perfect for small teams

$ 15

agent/month + pay/min, billed annually

$

agent/month + pay/min, billed monthly

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Everything in Sprout and

  • Number Porting Porting charges are applicable
  • Call Masking
  • Ringtone Customization
  • Forward to Phone
  • Hold Music Customization
  • Click to Call Extension
  • Team Routing
  • External Number Routing
  • Warm Transfer
  • Voicemail With Voicemail Transcription and Voicemail Drop. Transcription charges are applicable.
  • Call Recording Call recording charges are applicable.
  • Business Hours
  • Basic Call Queues

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Garden

Perfect for growing teams

$ 29

agent/month + pay/min, billed annually

$

agent/month + pay/min, billed monthly

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Everything in Blossom and

  • Bring Your Own Carrier (B.Y.O.C)
  • IVR (phone trees) Up to 2 levels.
  • Advanced Call Queues Queue size of 20, Wait time of 10 minutes.
  • Agent Extensions
  • Smart Escalations
  • Non-Business Hours Routing
  • SIP connections Answer calls on your SIP phone
  • Real-time Agent Activity
  • Call Monitoring
  • Team Scoping
  • Call volume analysis
  • Build Your Own Reports
  • Custom Reports
  • Conference Calling

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EstatePOPULAR

Best value for large teams

$ 45

agent/month + pay/min,

billed annually

$

agent/month + pay/min, billed monthly

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Everything in Garden and

  • Holiday Calendar
  • Holiday Routing
  • Call Recording Opt-out
  • Call Center Agent Statuses
  • Call Barging
  • Advanced Call Metrics
  • Agent Availability Report
  • Queue Callback (Virtual Hold)

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Forest

Made for Enterprises

$ 69

agent/month + pay/min, billed annually

$

agent/month + pay/min, billed monthly

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Everything in Estate and

  • Omnichannel routing Available with Freshdesk
  • Abandoned Call Metrics
  • Service Level Monitoring
  • Abandoned calls Report
  • Speech enabled IVR GA by early Q3 BETA
  • Smart Answer Bot GA by early Q3 BETA

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24x7 Email Support available for all plans.
24x5 Chat Support and 24x5 Phone Support available for all paid plans.


Freshcaller: Your Zendesk Talk alternative