Trusted by over 40,000 customers.

Why is Freshcaller the best Zendesk Talk alternative?

Data as of April 2020

vs
Your phone system shouldn’t lack a mobile app

We live in a mobile-first world, without a mobile app for your phone system, your agents are tied to their desks.

Choose a phone system with an app that you can take anywhere

Resolve tickets and call leads on the go with the Freshcaller mobile app. Experience flexibility like never before. 

Why stay tied to a single ecosystem? 

Zendesk talk cannot function independently and requires the purchase of Zendesk Support.  

Integrate freely with third-party apps

Freshcaller can function independently and can integrate with other third-party apps such as helpdesks, CRMs or productivity tools. 

Ensure that your phone system is AI-ready

We live in an AI-driven world and Talk’s lack of AI capabilities can be a big drawback. 

Future proof your call center with AI 

Freshcaller is AI-ready and has features such as Voicebot and Speech-enabled IVR.  

What does Freshcaller do better than Zendesk Talk?

What does Freshcaller do better than Zendesk Talk?

Smart Escalations

Create custom escalation rules for incoming calls

Call Masking

Personalize your business number by masking

Call mask
Call Conferencing

Add more team members to your call

Call conferencing
After Call Work

Post call work time to finish call related tasks

Salient features of your Zendesk Talk alternative

Multi-level IVR

Allow your callers to self-service their way to the right team or person who can solve their needs with customizable greetings

Smart Escalations

Proactively configure your call routing to ensure that zero calls are missed owing to unavailability of your team

Business hour based routing

Help your supervisor manage a geographically distributed phone team by setting up time-based routing rules

Call Masking

Mask your outgoing caller ID to ensure that your business appears local while running a truly global team

Call Monitoring & Barging

Supervise all your phone calls real-time with our live dashboard and barge if necessary to increase your First Call Resolution percentage

Call Recording

Enable call recordings to keep track of customer conversations as well as to analyze your communication effectiveness


Sprout

For start-ups

FREE

Unlimited agents + pay/min, billed annually

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  • Buy Local/Toll-free numbers Call and number charges are applicable
  • Inbound Caller ID
  • Desktop Notifications
  • Call Notes
  • Custom Greetings
  • Call Metrics

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Blossom

Perfect for small teams

$ 15

agent/month + pay/min, billed annually

$

agent/month + pay/min, billed monthly

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Everything in Sprout and

  • Number Porting Porting charges are applicable
  • Call Masking
  • Ringtone Customization
  • Forward to Phone
  • Hold Music Customization
  • Click to Call Extension
  • Team Routing
  • External Number Routing
  • Warm Transfer
  • Voicemail With Voicemail Transcription and Voicemail Drop. Transcription charges are applicable.
  • Call Recording Call recording charges are applicable.
  • Business Hours
  • Basic Call Queues
  • 1000 local incoming min/month Applies to local incoming calls attended on browser in US, Canada, EU, UK, and ANZ FREE

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Garden

Perfect for growing teams

$ 29

agent/month + pay/min, billed annually

$

agent/month + pay/min, billed monthly

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Everything in Blossom and

  • Bring Your Own Carrier (B.Y.O.C)
  • IVR (phone trees) Up to 2 levels.
  • Advanced Call Queues Queue size of 20, Wait time of 10 minutes.
  • Agent Extensions
  • Smart Escalations
  • Non-Business Hours Routing
  • SIP connections Answer calls on your SIP phone
  • Real-time Agent Activity
  • Call Monitoring
  • Team Scoping
  • Call volume analysis
  • Build Your Own Reports
  • Custom Reports
  • Conference Calling
  • 2000 local incoming min/month Applies to local incoming calls attended on browser in US, Canada, EU, UK, and ANZ FREE

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EstatePOPULAR

Best value for large teams

$ 45

agent/month + pay/min,

billed annually

$

agent/month + pay/min, billed monthly

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Everything in Garden and

  • Holiday Calendar
  • Holiday Routing
  • Call Recording Opt-out
  • Call Center Agent Statuses
  • Call Barging
  • Advanced Call Metrics
  • Agent Availability Report
  • Queue Callback (Virtual Hold)
  • 3000 local incoming min/month Applies to local incoming calls attended on browser in US, Canada, EU, UK, and ANZ FREE

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Forest

Made for Enterprises

$ 69

agent/month + pay/min, billed annually

$

agent/month + pay/min, billed monthly

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Everything in Estate and

  • Omnichannel routing Available with Freshdesk
  • Abandoned Call Metrics
  • Service Level Monitoring
  • Speech enabled IVR BETA
  • Voicebot BETA
  • 5000 local incoming min/month Applies to local incoming calls attended on browser in US, Canada, EU, UK, and ANZ FREE

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24x7 Email Support available for all plans.
24x5 Chat Support and 24x5 Phone Support available for all paid plans.


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