Freshcaller’s Capabilities for Hospitality Businesses
Transfers & Conference calls
For callers with multiple queries, each handled by a different department, use warm transfer or conference capabilities to loop in the right support agents.
Add calendar holidays and build workflows to tackle incoming calls even when your primary support team is out of office.
Allow customers to secure their place in a virtual queue and end the call, instead of waiting on the line until the agent is free to take their call.
Attend to incoming calls on your existing IP-enabled landlines while using the Freshcaller dashboard for transfers, notes, and other in-call functions.
Route callers to the right agents and teams based on a single keypress action and include self-service options in the menu as well.
Reports and metrics
Monitor incoming call volume to different numbers/groups and agent availability to plan staffing and business hours for each team.