Sync chats to conversations
Centralizing communication with customers in your sales CRM is important if you want your sales reps to avoid juggling multiple tools. Which is why Freshchat messages are automatically saved and synced inside Freshsales.
Read chat messages from the first time you interacted with visitors so you can prepare and have relevant future conversations. Chats are saved in the Conversations module and in the lead’s or contact’s record.
Chats are also displayed in the activity timeline. Know history of interaction via phone, email and chat in one view.
Learn more about email and phone management.