The smart Pipedrive alternative for teams looking to level up productivity
Freshsales CRM is an AI-powered Pipedrive alternative with robust automation and customization capabilities. Power-packed with capabilities to streamline sales process, grow pipeline, and boost conversions, Freshsales seamlessly scales as you grow.
Freshsales | Pipedrive |
|---|---|
Freshsales is a modern, AI-powered CRM custom-built to solve evolving business needs. With out-of-the-box features, Freshsales helps you collaborate seamlessly and build high-performing sales teams.
Powered by Freddy, the advanced AI engine, Freshsales personalizes customer engagement and helps you make data-backed decisions to identify growth opportunities and optimize sales strategy.
| Pipedrive is a cloud-based pipeline management tool designed to help small and medium businesses manage sales processes. It provides features to organize leads, track communications, and manage deals. Pipedrive offers built-in features like lead and deal management, customization, email templates, and workflows. It also offers paid add-ons like caller, chat, documents, and project management. |
How do you choose the right CRM for your business?
CRM software is essential for any organization looking to drive growth, build strong customer relationships, and stay ahead of the competition. To choose the right CRM for your sales team, consider these top 6 parameters.
Ease of use & scalability
Customization & flexibility
Customer engagement
AI-led productivity
Seamless onboarding
Reliable customer support
Freshsales: The #1 Pipedrive alternative
Freshsales simplifies selling and helps provide great customer and user experiences.
4 reasons why Freshsales is a more complete package than Pipedrive
1. Contextual customer engagement with Freshsales CRM
What Pipedrive offers
When it comes to multichannel capabilities, Pipedrive leaves much to be desired. Pipedrive lacks built-in phone and chat capabilities but offers limited features as add-ons.
This means you need to rely on third-party solutions, adding to the overall cost and impacting ROI.
Pipedrive also offers limited messaging channel integrations in the Marketplace, excluding essential channels like WhatsApp Business and Google Business Messages, forcing users to opt for third-party apps.
Level up with Freshsales
Freshsales CRM unifies customer interactions across email, phone, and chat within one platform, facilitating personalized customer engagement.
You get advanced features like call queues, auto-log, and call recording, with built-in analytics to track call performance and boost conversions.
A 360-degree customer view provides a chronological summary of your customer interactions across various touchpoints and surfaces important information as highlights, giving you in-depth context for better decision-making.
2. Freddy AI in Freshsales CRM is custom-built to enhance productivity
What Pipedrive offers
Pipedrive’s AI Sales Assistant identifies duplicates, recommends the next best action, and provides insights on deals.
Chatbot and live-chat capabilities are restricted behind a paywall, costing users over $30.
Without AI-powered contact scoring, identifying and prioritizing high-intent leads for outreach becomes a guessing game.
Level up with Freshsales
Freshsales' Freddy AI, offers advanced capabilities such as identifying duplicates, recommending the next best action, and providing insights on deals, all at no additional cost.
Freddy Insights helps in identifying high-potential leads, spotting bottlenecks, and prioritizing deals effectively.
Freddy AI's sales email generator helps you craft compelling subject lines and personalized emails, enhancing conversion rates.
3. Freshsales CRM is a customizable solution for evolving business needs
What Pipedrive offers
While Pipedrive offers some customization capabilities, most are available only for the higher-paid plans.
Key capabilities like creating custom modules and renaming modules are absent, forcing you to adapt your processes to the CRM and not vice versa.
Pipedrive does not provide a sandbox environment to test new configurations and features before implementation, increasing the risk of missing errors.
Level up with Freshsales
Freshsales is highly customizable, giving you the creative license to personalize your CRM for your unique business and use case.
Tailor the complete look and feel of your modules and fields with advanced customization capabilities.
Experiment and test configurations and workflows without risk with the Sandbox before deployment.
4. World-class onboarding and support with Freshsales CRM
What Pipedrive offers
Pipedrive provides limited customer support across channels with phone support available only for the highest paid plans.
While Pipedrive offers 24x7 chat support, many users have raised concerns about the time taken to resolve queries - which often extends to weeks.
Onboarding takes time and effort, especially for larger configurations like workflows and sales campaigns.
Level up with Freshsales
From troubleshooting to optimization, Freshsales offers best-in-class, 24X5 support through the channel of your choice - phone, chat, and email.
Our experts are here to guide you at every step of your journey so you get the best value to meet your evolving business needs.
With complimentary onboarding by in-house experts who understand your unique business and use-case, your team can get started in a matter of days.
Freshsales CRM vs Pipedrive: At a glance
Criteria | Freshsales CRM | Pipedrive |
|---|---|---|
Pricing | Starts at $9/user/month
| Starts at $9.9/user/month |
G2 Rating | 4.5 out of 5 | 4.2 out of 5 |
Auto-profile Enrichment
| ||
Contact Lifecycle Stages | ||
Built-in Phone | ||
Chatbot & Live Chat | Paid Add-on | |
WhatsApp Integration | ||
AI Chatbots | Paid Add-on | |
Web Forms | Paid Add-on | |
Website Tracking | Paid Add-on
| |
Sales Sequences | Available only via Workflows | |
Sales Email Generator | ||
AI-based Contact Scoring | ||
Territory Management | ||
Field-level Permissions | ||
Default and Curated Reports |
Switch from Pipedrive to Freshsales CRM today. Avail $500 worth of expert consultation for free.
The Freshworks advantage
Freshworks Neo Platform
Create custom workflows and applications to meet your unique business needs. Scale fast with a marketplace of more than 1,200 apps. Unify experience, gather actionable insights, and bring customer context to every interaction.
Freddy AI for sales
Get more done in less time with Freddy, your always-available AI assistant. Freddy helps you find potential customers, create personalized emails, and provides insights to help you close deals faster.
Freshsales Suite
Unite sales and marketing with an all-in-one CRM. Deliver seamless engagement across channels with a 360° view of the customer. Understand customer intent and send the right message to close deals faster.
Why our customers love us
With Freshsales, we are able to get a holistic view of our customers, have better governance over sales productivity, pipeline and in turn move our business forward.
Reducing our no-show rate was important to have higher utilization of our sales team. With Freshsales, we brought it down to about 20%, and time is money.
Simplicity and power of the tool took us. Freshsales is allowing us to keep going with limited resources, given the shifting environment. It’s an asset.
We are 100% satisfied with Freshsales. We wanted an out-of-the-box solution that could be used. We have got it.
Recommended by industry experts
FAQ
What to look for in a Pipedrive alternative?
When looking for an alternative to Pipedrive, look for a CRM that offers the following:
• Built-in phone with extensive features like Automated Dialer, Call Notes, Wait Queues, Team Routing, and Call Recording.
• Built-in chat with customizable chat widgets and advanced features like Chat Assignment Rules, Live Translate, Business Hours, Chat Auto-resolve Rules, and multilingual messaging support.
• AI-powered features like Contact Scoring, Out-of-office Detection, Sales email generation, and forecasting insights.
• Advanced customization features like creating custom modules and renaming existing modules.
• Sandbox to experiment and test configurations in the CRM before deployment.
What CRM is better than Pipedrive?
Freshsales is a smart Pipedrive alternative to help high-performing sales teams boost productivity and close deals faster. Here’s why Freshsales is the better choice over Pipedrive:
• 10% lower starting cost at an affordable price of $9/user/month.
• Multi-channel engagement with Built-in Phone, Email and Chat.
• 24-hour lightning-fast onboarding and set up with dedicated assistance.
• Best-in-class, 24X5 support through phone, chat, and email.
Is it difficult to switch from Pipedrive to Freshsales?
Migrating your data from Pipedrive to Freshsales is as easy as a two-step process. Just ensure you have your data in CSV/XLSX format, then click the ‘Pipedrive Migration’ button in your Freshsales account to seamlessly shift all your data to Freshsales. Learn more.