All Features Email

2-way email sync

You sent an email last week, and you can’t remember if it was from your email client or from the sales CRM. You keep switching between mailboxes until you finally find it. Mission accomplished, but that’s a whole lot of time spent on retrieving one email, isn’t it? Level up your email management by connecting your email to Freshsales. The next time you hit "Send", you’ll find your email in the Sent folder of both apps. Now that’s less time searching, and more time selling.

Email tracking

Who opened your latest email and clicked on your links? When did they engage? With the CRM Email integration, you can track the performance of your emails from your sales CRM.

Learn more about email tracking

Sales campaigns

You don’t need a separate tool to manage your campaigns when your sales CRM can do it for you. Reach out to your mailing list in seconds by sending personalized bulk emails from Freshsales.

Personalize templates

Free yourself from the mundane task of typing the same email over and over again. Let our sales CRM take care of this for you. Create and save your well-crafted personalized emails as templates and send emails faster.

Insightful email metrics

When you look for a CRM Email integration, your primary aim is to send and manage emails from one tool. But your efforts truly gain direction when you can measure the results of your emails. Know which email templates are performing well and which ones to discard, by tracking the open and click rates.

Sales-first inbox

Losing an account over missed emails is every sales rep’s nightmare. But when you’re handling multiple prospects, it’s not easy to keep track of every email thread in your sales CRM.

With the Awaiting Response view, Freshsales automatically lists every open thread from your inbox. This helps you prioritize your responses, without losing sleep (or accounts) over emails slipping through the cracks.

Team Inbox

It’s the classic case of unavailable reps costing you a deal: an important mail arrives in your rep’s inbox, but they’re not in office. You don’t know about this mail, so it lies unattended, and eventually the deal slips away. What if you (and your team) could gain access to each other’s inbox? That’s what the Team Inbox in Freshsales is all about. Now your available rep can jump into a teammate’s conversation and keep it going. This means more visibility, better collaboration, shorter response times—and most importantly, no more lost deals.


Do all of this and more with your sales CRM

Connect your mailbox

Access your emails from customers and prospects in Freshsales.

Open and click notifications

Get real-time alerts on email opens, link clicks and new emails. Connect at the right time.

Email scheduling

Schedule emails at a date and time when your customers are most likely to read them.


See your emails automatically linked to the appropriate lead or contact’s record.

Calendar sync

Sync all your appointments between your Google account and Freshsales.

Forward emails

Sell from any inbox, forward or BCC emails, and follow up on conversations right from Freshsales.