The Salesforce alternative your sales force will love
Freshsales CRM is a modern, value-packed sales CRM with powerful AI, automation, and sales management capabilities that helps businesses improve sales and team productivity. With a user-friendly interface, sales teams can get started with the CRM from day 1. Freshsales CRM starts from $9 and expands with your business, ensuring scalability without straining your budget.
Freshsales CRM | Salesforce Sales Cloud |
|---|---|
Freshsales CRM is the AI-powered sales CRM from Freshworks. With built-in phone, email, and chat sales teams can engage with customers and gain context all in one place. It empowers sales teams to grow pipelines, streamline operations, and enhance productivity, all without the hassle of constantly switching tabs.
| As part of its product catalog, Salesforce offers the Sales Cloud to help sales teams boost productivity while accelerating growth and revenue. Sales teams can manage leads and opportunities, automate tasks, forecast sales, and connect with apps from the extensive marketplace.
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How to choose the right CRM for your business?
Sales teams spend their day in the CRM to engage with prospects, track activities, and manage their deals end-to-end. Choosing the right CRM that will add value to your business while helping your sales teams stay productive is crucial. Here are five key factors to consider when evaluating a CRM:
Quick setup, user-friendly
Multi-channel engagement
AI assistance and insights
Customizable and scalable
Premium support
Transparent pricing
Freshsales CRM: the #1 Salesforce alternative
Businesses using Freshsales CRM can realize increased sales productivity and higher CRM adoption rates at less than half the cost compared to Salesforce. The latter has a steep learning curve, outdated UI, and complex configurations, with an expensive bill to foot.
5 reasons why Freshsales CRM is the best Salesforce Sales Cloud alternative
1. Onboard users easily with Freshsales CRM
What you get with Salesforce
Salesforce offers a highly customizable platform with a wide expanse of capabilities for large businesses. This results in a steep learning curve, with lengthy onboarding processes and a longer TTV for small to medium businesses.
The CRM's complicated setup delays implementation, leading to a slower ramp-up. Continuous effort is needed to maintain the CRM and prevent process issues.
What’s different with Freshsales CRM
Freshsales CRM offers a simplified experience across key features and is tailored to help sales teams get started without difficulty
Businesses can complete implementation in less than 24 hours and experience faster time-to-value
2. Engage with context across channels with Freshsales CRM
What you get with Salesforce
Connecting with prospects one-on-one is crucial for winning a deal. With Salesforce, sellers are limited to email as the only built-in channel. This limits the seller's ability to reach prospects and customers on alternate channels like phone, SMS, or chat.
Salesforce offers the Sales Dialer add-on for teams looking to avail phone as a channel. However, the costs keep adding at $5/user for incoming calls and an additional $25/user for outgoing calls.
What’s different with Freshsales CRM
Freshsales CRM offers built-in email, phone, chat, and SMS so sellers can meet their prospects where they are. With Customer 360, sellers can get the full picture of the customer journey in one place without switching tabs. They can maintain detailed meeting notes with ready-to-use note templates.
Conversations across channels are chronologically listed on the activity timeline. Sellers can engage with context on previous interactions and have more personalized conversations.
3. Sell smarter with AI-powered insights in Freshsales CRM
What you get with Salesforce
Salesforce offers advanced AI capabilities but keeps them hidden behind the Einstein add-on available only for the higher plans, priced at $75/user/month. It is available out-of-the-box only on the highest plans, starting at $330/user/month.
Generative AI capabilities like sales emails are restricted to the higher plans starting at $165/user/month, limiting access for smaller teams on basic plans.
What’s different with Freshsales CRM
Freshsales CRM has built-in AI-powered insights to help sales teams find potential customers, craft personalized emails, and close more deals.
Generative AI features are available OOTB from the Pro plan at $39/user/month so sellers can experience improved productivity with AI assistance.
4. Close deals faster without the added cost on Freshsales CRM
What you get with Salesforce
Salesforce has a built-in contract and quote management on its paid plans. The eSignature capability is only available through the Salesforce Contracts add-on at a $50/user/month cost.
Setting up reports is tedious and often requires external assistance, leading to longer turnaround times.
What’s different with Freshsales CRM
Freshsales CRM offers contract and quote management with its CPQ add-on at $19/user, with one license free across paid plans. The native e-sign capability is readily available and requires no third-party integration.
With curated reports and no-code widgets, you can easily generate reports in real-time to gain insights into business performance.
5. Realise value without additional costs with Freshsales CRM
What you get with Salesforce
Salesforce’s higher-tier plans are restricted to annual contracts, locking businesses in and limiting their ability to explore alternatives.
The lowest plan starts at a high price of $25/user/month and does not offer key capabilities like workflows or CPQ.
What’s different with Freshsales CRM
Freshsales CRM offers advanced features at half the cost, starting at just $9/user/month on the Growth plan, with flexible monthly or annual billing options.
With free onboarding and implementation, businesses can start with Freshsales CRM within 24 hours and avail premium support if required.
Freshsales CRM or Salesforce Sales Cloud? We’ll make it easier for you to choose
Criteria | Freshsales | Salesforce Sales Cloud |
|---|---|---|
Pricing
billed annually
| Starts at $9/user/month | Starts at $25/user/month |
Free plan | Available for 3 users | Unavailable |
G2 Rating | 4.5 out of 5 | 4.3 out of 5 |
Built-in SMS and chat | ||
Telephony | Built-in | Inbound calling add-on at $5/user/month and Outbound calling add-on at $25/user/month
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Chatbot | ||
Note templates | ||
AI-powered sales emails | Freddy AI is included from the Pro plan onwards.
($39/month)
| Add-on applicable only from Enterprise plan, priced at $75/user/month
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Multiple sales pipelines | ||
Contract and quote management | Add-on at $19/user/month | Built-in
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e-Signature | Add-on at $19/user/month | Requires Salesforce Contracts at $50/user/month
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Switch from Salesforce to Freshsales CRM today. Get $500 worth of free consultation.
The Freshworks advantage
Freshworks Neo Platform
Create custom workflows and applications to meet your unique business needs. Scale fast with a marketplace of more than 1,200 apps. Unify experience, gather actionable insights, and bring customer context to every interaction.
Freddy AI for sales
Get more done in less time with Freddy, your always-available AI assistant. Freddy helps you find potential customers, create personalized emails, and provides insights to help you close deals faster.
Freshsales Suite
Unite sales and marketing with an all-in-one CRM. Deliver seamless engagement across channels with a 360° view of the customer. Understand customer intent and send the right message to close deals faster.
Why our customers love us
With Freshsales, we are able to get a holistic view of our customers, have better governance over sales productivity, pipeline and in turn move our business forward.
Reducing our no-show rate was important to have higher utilization of our sales team. With Freshsales, we brought it down to about 20%, and time is money.
Simplicity and power of the tool took us. Freshsales is allowing us to keep going with limited resources, given the shifting environment. It’s an asset.
We are 100% satisfied with Freshsales. We wanted an out-of-the-box solution that could be used. We have got it.
Recommended by industry experts
FAQs
Why is Freshsales CRM a better alternative to Salesforce?
Freshsales is a modern, AI-powered CRM and is the best Salesforce alternative to help you boost conversions, increase pipeline, and drive revenue. Here’s why you should choose Freshsales CRM as your Salesforce alternative:
• 64% lower cost, get started at $9/user/month
• Engage with prospects and customers with built-in email, phone, SMS, and chat
• Go live in less than 24 hours and set up with dedicated assistance.
• 24x5 support available for you on email, chat, and phone
Is it difficult to switch from Salesforce to Freshsales?
Migrating your data from Salesforce to Freshsales is as easy as a two-step process. Just ensure you have your data in CSV/XLSX format, then click the Salesforce Migration’ button in your Freshsales account to shift all your data to Freshsales seamlessly. Learn more.