As an ecommerce website manager, you’d receive leads from various sources: your website, Google ads, emails, chat and more. Freshsales CRM for ecommerce automatically captures leads from various sources, eliminating the need to have multiple systems for lead management and ensuring no leads are lost in transit.
Freshsales also automatically enriches the lead information from social profiles and assigns lead score by their engagement pattern, so you know which leads are most likely to buy.
In ecommerce, building a comprehensive customer profile is crucial to your business’s success. With Freshsales, track the prospect’s actions on your website: whether they have abandoned their cart, searched for specific results, clicked on recommendations and more. See what offers and packages piqued their interest and send targeted personalized emails.
Get detailed reports on your sales team’s performance, the number of products sold by them, and make smart decisions to set targets and boost sales.
Identify and connect with your most potential prospects using lead score. Rank them by their activities on your website, and how active they are with your emails - in terms of email opens and link clicks.
Track your customer’s behavior on your website -- the pages which piqued their interest and the actions performed on each page. Automatically capture them as leads once they fill their details in a webform.
Send campaigns or discount offers to a large group of your customers at one go. Schedule emails by time zone and create personalized templates, so your ecommerce brand stands apart.
“For the past several years, it's been difficult to get our sales team to use our clumsy, difficult to understand CRM (myself included). In less than an hour, I had all of our leads imported and the system figured out. It actually makes sales fun again.”
“With the Freshdesk Integration, Freshsales has taken the sales side of our business a step forward. My support staff can see a full picture of a customer - deals, customer details and activities. It has both sides of our business talking again!”
“Our sales people used to spend a lot of time before the call to analyze the prospect's need and behaviour using multiple sources. Today Freshsales provides all those insights in a single screen enabling us to move quickly and close deals easier.”
“Freshsales allows us to focus on converting our leads. The interface is so intuitive that our new sales staff do not require training on how to use Freshsales, they just hit the ground running.”
“I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshsales; I had a suggestion for the software and the support team immediately jumped on a call with me to figure out a solution.”