Peer-to-peer, business solutions review platform G2 Crowd lists Freshsales in “10 Best Free CRM Tools for Businesses”.
Freshsales received a 4.7 out of 5 star average for user satisfaction for its free platform across its 201 user reviews, with 166 coming from small business professionals. Freshsales was named as a top free CRM for having one of the highest user reported satisfaction scores. To qualify for the best free CRM list, the product was required to offer a free plan as well as have one of the ten highest user satisfaction scores.
Why G2 Crowd selected Freshsales
The Freshsales CRM free plan includes features for the small business user to manage leads, contacts, and sales. The plan comes with the capability to send and receive emails from within the CRM and also a built-in phone feature.
These integrations come in handy when you’re looking to pass data between your key tools. The free plan on Freshsales accommodates as many as ten users —making it an excellent choice for a growing team.
Based on user responses, people believe Freshsales CRM is headed in the right direction at a rate of 97 percent (compared to the category average of 83 percent).
What users say about Freshsales
Freshsales is one of the highest-rated CRM systems in both satisfaction and feature ratings — it has a rating of 94 percent for Ease of Setup (category average: 82 percent), Quality of Support (category average: 85 percent), and Ease of Doing Business With (category average: 87 percent). Based on user responses, people believe Freshsales is headed in the right direction at a rate of 97 percent (compared to the category average 83 percent).
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Previously Zapier also listed Freshsales as one of the Ten Best Free CRM Apps. Quoting Zapier,
Best for customer info tied to your support tools. Freshsales lets you email and call customers from the app and keep track of all your interactions in one place.
Freshsales free plan: Functionalities
Manage Leads, Contacts, and Sales
Get complete details about your customers—conversations, deals (open, won or lost), touchpoints with your company, and the tasks and appointments scheduled with them. Learn how they’ve interacted with your website and your product, and engage in personalized conversations.
Make and receive calls, minus the data entry
Start making calls from within your sales CRM, using our built-in phone. No extra software or hardware installation charges apply. No setup charges either. Just click the phone number to place calls directly from Freshsales.
Manage support tickets in Freshdesk from Freshsales
Create and assign support tickets, change their status, add notes, and keep track of your customer’s conversations with support agents—all within the sales CRM. You can also set up 2-way contacts sync between Freshsales and Freshdesk.
Integrate with other business applications with Zapier
The Freshsales-Zapier integration helps you save time on manual, repetitive tasks—automating workflows between apps. Create trigger-actions between Freshsales and apps like Slack, Typeform, Calendly, and Google Sheets.
Connect your sales and marketing with the MailChimp integration
Syncing leads and/or contacts between Freshsales and MailChimp helps maintain consistent lists across sales and marketing. You can control which Freshsales entities you want to sync to a MailChimp list along with the direction of sync. New contacts in MailChimp are automatically pushed to Freshsales and vice-versa.