How does Freshsales stack up against Zoho CRM? Let’s look at some facts.

Contact Management

What Zoho CRM lacks is the ability to reduce manual data entry—the pressing problem for most sales reps. With the auto profile enrichment feature, Freshsales automatically enriches lead, contact and account profiles with information from social.

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Auto enrich profiles
Custom sales activities
Create sales territories
Lead assignment rules
Visual deal pipeline by stages

Lead Scoring

With a lot of leads in your CRM, your sales team should focus their time and effort on the promising ones. Freshsales intelligently surfaces your hot leads by scores based on their buying signals on your website, inside your SaaS product and email.

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Score by activities inside your SaaS product
Score by website behavior
Score by email behavior
Score by lead property

Email Management

While both Freshsales and Zoho CRM have email management capabilities, the user interface to send emails, integrate Gmail (or integration with other email clients), create personalized email templates, schedule bulk emails, track email open and click responses, is a lot easier in Freshsales.

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Conversation history view
Send bulk emails
Emails awaiting response view
Shared inbox view of sales emails
Email tracking & scheduling
Personalized email templates

Built-in Phone

With Freshsales's built-in phone, you don’t have to go through the hassle of integrating a phone system with your CRM anymore. You can buy phone numbers of various countries, assign them to sales reps and have them call your leads and contacts. What’s more, the call conversations are automatically logged and linked to the right lead/contact.

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Built-in phone system
Auto-log conversations
Buy local/toll-free phone numbers

Behaviour Analytics

Before calling prospects your sales team needs context to build trust and rapport with the leads. Freshsales intelligently tracks every sales interaction, buyer’s journey, and activities on website and inside your SaaS product, giving your sales reps the context for relevant conversations.

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Track web visitors
Track activities inside your SaaS product

Document Management

While both Freshsales and Zoho CRM come with document repository, it is a lot easier to manage and share sales documents in Freshsales.

Manage and share documents
Link documents from Google Drive, Dropbox


While Zoho CRM and Freshsales both have reporting capabilities, the interface to create, share and export reports is a lot easier in Freshsales.

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Create custom reports
Export reports in other formats
Cross module reports


Zoho CRM does not provide phone or chat support to customers on their free plan. Freshsales provides free email, phone and chat support right from day one, for any plan.

Free phone support
Free chat support
Free email support

Note: Data as of 11th October 2018