Freddy AI for CX
Deliver effortless customer experiences with Freddy AI.
By Use Case
Analyzing aspects like email management, built-in phone, behavior analytics, automations and more.
What Zoho CRM lacks is the ability to reduce manual data entry—the pressing problem for most sales reps. With the auto profile enrichment feature, Freshsales automatically enriches lead, contact and account profiles with information from social.
With a lot of leads in your CRM, your sales team should focus their time and effort on the promising ones. Freshsales intelligently surfaces your hot leads by scores based on their buying signals on your website, inside your SaaS product and email.
While both Freshsales and Zoho CRM have email management capabilities, the user interface to send emails, integrate Gmail (or integration with other email clients), create personalized email templates, schedule bulk emails, track email open and click responses, is a lot easier in Freshsales.
With Freshsales's built-in phone, you don’t have to go through the hassle of integrating a phone system with your CRM anymore. You can buy phone numbers of various countries, assign them to sales reps and have them call your leads and contacts. What’s more, the call conversations are automatically logged and linked to the right lead/contact.
Before calling prospects your sales team needs context to build trust and rapport with the leads. Freshsales intelligently tracks every sales interaction, buyer’s journey, and activities on website and inside your SaaS product, giving your sales reps the context for relevant conversations.
While both Freshsales and Zoho CRM come with document repository, it is a lot easier to manage and share sales documents in Freshsales.
While Zoho CRM and Freshsales both have reporting capabilities, the interface to create, share and export reports is a lot easier in Freshsales.
Zoho CRM does not provide phone or chat support to customers on their free plan. Freshsales provides free email, phone and chat support right from day one, for any plan.
Note: Data as of 11th October 2018
“We initially had Salesforce CRM but didn’t really use it. The instance was incredibly
complicated because it allows for so much customization that you end up doing nothing.
When we explored Freshworks CRM, the first thing I remember saying is,
okay, the interface is clean and simple.”
“Our team got up and running with Freshworks CRM unbelievably quickly. Using Smartforms, we’re able to generate over a thousand website leads a month without any manual intervention, which is a huge benefit.”
“We are now able to keep track of all our deals. We don’t lose track of them, or lose many deals because we haven’t paid attention to it.”
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