ITSM in 2022 and beyond - What’s needed? What’s working? And what’s not?

IT leaders across the globe are now expected to invest in technologies that can offer more with less and ensure uninterrupted operations for businesses. While one goal is to enhance IT operations in organizations, IT leaders are on their toes to deliver superior ITSM experience to employees. In this paper, we explore how contemporary organizations can empower employees with world-class and consumer-grade workplace experiences.

The paper addresses:

  • How can IT leaders overcome the challenges in their incumbent system?
  • How do they invest in the right technologies?
  • How can they ensure the ITSM solution delivers uninterrupted operations for unstoppable business?

 

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