Freshworks-PagerDuty integration brings peace of mind to the IT industry

Customer satisfaction reflects the expectations and experiences that the customer has with a product or service. In order to fulfill customer needs, Freshworks has a plug-and-play IT service desk called Freshservice. Freshservice allows businesses to modernize IT with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.

From outages to security issues, there are a lot of things that can go awry in IT when you’re juggling umpteen number of concerns at the same time. Even with multiple IT monitoring tools in place, it’s fairly easy to miss certain issues and tickets. The last thing you want is to be bogged down by users caught unaware about such events.

Now you can count on Freshservice to have your back when you want to enhance your incident resolution process. Whether you’ve already been using PagerDuty or you just want an optimized experience while using Freshservice, this integration lets you consolidate and keep track of all major incidents.

Freshservice’s  PagerDuty integration ensures that every ticket is attended to and gets the attention it deserves. Installing the PagerDuty app allows you to:

– Sync your PagerDuty incidents with Freshservice and manage all your incidents from the service desk, letting your team handle critical incidents quickly and efficiently.

– View status changes that are automatically and seamlessly reflected on both platforms.

– Leverage the advanced monitoring, SLA-based escalation and alert system for every new ticket created in Freshservice, thus creating a new incident in PagerDuty. 

– Receive PagerDuty alerts via SMS, push notifications, phone calls, or emails.

You can work in peace, knowing that you’ll always get to know when there’s an outage of any sort so you can get working on it right away.

You can find PagerDuty and many such apps on the Freshworks Marketplace app portal, a leading enterprise cloud marketplace with ready-to-install apps, solutions, and consultants that lets you extend and integrate Freshworks into every industry. Marketplace has apps spanning different categories to help you cater to the ever-changing needs of your customers across all industries.

You decide how you want to put it to good use. Check out the solution article to know how the integration works. Got any questions for us? Write to us at