Freshworks Summer ’22 Product Launch: Empowering people with innovations that drive smarter conversations
With great power comes great responsibility; with empowerment comes delight.
At Freshworks it is with great responsibility and delight that we build software people love to use. Software that empowers the people who power businesses. Software that is enhanced with innovative features time and time again.
According to a research study by The Hackett Group, 2022 Technology Function Agenda: Key Issues to Address and Critical Actions to Succeed, people in business want to work from anywhere, engage from anywhere with customers, and easily deploy tech.
The Freshworks Summer ’22 Product Launch highlights new capabilities introduced throughout the first half of the year. This launch shows how it has become faster and easier than ever to power smarter conversations everywhere, helping businesses benefit quickly from new trends through their investment in Freshworks tools.
Let’s take a peek into some highlighted capabilities that make delight easy across customer and employee experiences.
Freshchat
Equip your agents with total customer context across use cases, such as Support, Sales, and Marketing, through the power of Freshworks Neo Platform’s Unified Customer Record (UCR) – enabling the agents to delight customers flawlessly.
Learn about additional capabilities of Freshchat here
Freshdesk
With Custom Objects, agents need not switch between multiple tools, but instead can bring in business-critical information from other data sources right into Freshdesk. That’s what we call empowering agents to resolve issues faster and in a contextual manner.
Learn about additional capabilities of Freshdesk here
Freshmarketer and Freshsales
Freshmarketer for Shopify is a multichannel conversational marketing solution tailored for Shopify storefront owners. Packaging marketing automation, multichannel campaigns, and conversational marketing (via live chat and bots), the solution helps them message sharper, convert faster, and delight better.
Learn about additional capabilities of Freshsales and Freshmarketer here
Freshservice
New On-Call Management capabilities streamline incident management with 24/7 agent availability across the IT service desk and operations teams. With the ability to finetune the intensity and scale of escalations using phone, SMS, email, and Slack for different kinds of incidents, organizations are able to acknowledge and, thereby, resolve them, faster.
Learn about additional capabilities of Freshservice here
Freshworks Neo Platform
With low-code capabilities of our Neo platform, now in Beta, you can empower your team to solve automation challenges with minimal coding. Using drag-and-drop UI elements, visual workflow modeling, and pre-built usable components, you can easily extend and integrate Freshworks products with low code.
Learn about additional capabilities of Freshworks Neo Platform here
This is only a quick glance at the new capabilities and features of Freshworks products that have been built with a view to delivering the right technology at the right time. For a deeper dive, take a look at the Freshworks Summer ’22 Product Launch page.
To know more about the full suite of Freshworks software and better leverage smarter conversations for your business, please visit our Products page.
