About the Report 

2020 is here, and so are your goals. Goals that you need to reach using your hard-earned budgets efficiently. To put your best foot forward, Freshworks has asked several thought leaders their opinions on how IT organizations need to prepare for 2020 and beyond.  With this in mind, this report looks at how several thought leaders think IT should change for the better in 2020.

In a nutshell, here’s what you can look forward to in 2020 :

  • First-line resolution bots come to the forefront 
  • Employee experience is no longer optional 
  • One enterprise, One service experience

Download the ITSM Experts Outlook 2020 report to know more. 

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