More clients, better service, and increased revenue

Freshdesk Messaging’s messaging software is the fastest way for you to convert your website visitors to loyal clients by engaging, providing live assistance, and adding meaning to every step of your client-partner liaison.


Engage from the basic touchpoint

Engage proactively with your prospects and existing clients, right within your website using Freshdesk Messaging.

Send notifications en masse (like an audit policy update), messages based on conditions (like retail clients from a specific location), seasonal notifications (like tax filing) and so on.

Provide the right kind of assistance

Freshdesk Messaging empowers you to route client conversations to the right person automatically.

Map queries and service enquiries to the right point of contact using our Message Channels  and our intelligent routing capability called IntelliAssign. Not just that, equip your clients to be able to peruse through FAQs and knowledge-base based on their queries.


Be relevant, be personal

With Freshdesk Messaging’s triggered messages and email campaigns, send automatic and relevant reminders to your clients to upload files, bills, invoices, and other collaterals to your portal based on specific user behaviors.

Don’t spam your client with irrelevant messages ever again. We all hate spammers, don’t we?


Never lose track of your conversation again

With Freshdesk Messaging, you can share screenshots, bills and invoices, documents and collaterals to provide all the context your client needs, instantly.

No more losing track of responses, no more documentation of phone conversations — add meaning to numbers and experience the true power of technology!

Your clients know what they want!
Listen to them 

Did you know that 83% of accountants say clients demand more from them today than they did five years ago? - Sage Practice
And, what do they want?
73% of accounting clients prefer modern messaging over phones and emails to engage with their accountants, consultants, and bookkeepers.

Accounting brands these days have realised the importance of providing customers with convenient channels for engagement. A messenger like Freshdesk Messaging present on all pages of your accounting website gives an opportunity for your clients to connect with you as and when they need