The customer-for-life software suite
Enable customers to reach your business directly via Messages from their iOS device. Manage conversations at scale using Freshchat’s native integration with Apple Business Chat Beta.
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Adopt Business Chat as a key sales and support channel, giving your business a way to reach over 1.3 billion iOS users.
Go beyond just texting. Deliver rich and interactive customer experiences
Allow customers to reach your business from an app they already know - Messages. No extra download required.
Make purchase a frictionless experience for customers. Allow them to select their choices from lists with images.
Save time while offering a better experience. Your customers can now schedule services and appointments directly from Messages.
Provide customers an easy and secure way to pay for products and services directly in Messages, using Touch ID or Face ID.
Leverage the rich capabilities of Business Chat through Freshchat’s intuitive agent experience, managing conversations at scale from a single unified interface. Using Freshchat would also allow you to integrate with your CRM, order inventory, payment systems. Further, use intelligent assignment rules for routing and advanced analytics to measure performance.
Automate time-consuming tasks like chat assignment using advanced Assignment Rules in Freshchat
Auto-assign conversations to the right agents/groups based on keywords, and properties collected by your bot
Further, auto-distribute chats evenly based your agents’ workload and skill-level
Learn more about Freshchat's routing and assignment capablities.
Proactively calibrate team activity and responsiveness, customer satisfaction with real-time reports
Measure team productivity, chat volume over time to boost productivity
Analyse conversation trends with customer labels to get actionable insights
Go beyond just Business Chat. Use Freshchat’s powerful omnichannel inbox to respond and manage conversations coming from your website, mobile app, Facebook Messenger and WhatsApp.
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