Enable customers to reach you from where they already are

Manage all your brands and store locations from one place

Create product and location-specific profiles to manage all customer conversations from Freshworks Customer Service Suite.

With this native integration (built on Freshworks Neo), you can:

Enable customers to start a conversation with the nearest branch of your business.
Support customers as they search for your business on Google Search or Maps.

Enable round-the-clock support with chatbots and automation

Handle rush hours with ease using AI-powered chatbots and automation.

With the Freshworks Customer Service Suite - Google’s Business Messages integration:

Empower your live agents and chatbots to work together and provide round-the-clock service on Google.
Deflect repetitive questions and free-up your agent’s time to solve complex queries.
Capture customer information using chatbots, and connect them to your agents whenever needed.

GBM round the clock support image

GBM round the clock support image

Do more with Freshworks Customer Service Suite